NS BlueScope - Coated Products North America (Coated Products) is a joint venture between Nippon Steel and BlueScope Steel. The Coated Product business operates in the United States, Malaysia, Vietnam, Thailand, and Indonesia, with its headquarters based in Singapore. This joint venture provides a strong platform to capture growth in new market segments. ASC Profiles LLC and Steelscape LLC are part of the NS BlueScope Coated Products business in the United States and is an industry leader on the forefront of offering innovative steel product solutions. With over 600 employees and eight manufacturing plants across the Western United States, we have built trusted brands which have served the construction industry for over 50 years.

ASC Profiles LLC is the leading manufacturer of steel roof and wall products and structural roof and floor deck in the Western U.S., servicing customers from six locations. ASC Profiles services various segments of the steel construction industry through its three divisions, AEP Span, ASC Steel Deck and ASC Building Products.

AEP Span, a division of ASC Profiles, LLC is a leading manufacturer of architectural metal products, offering performance rated structural roof and siding. AEP Span affords the architectural community design flexibility and freedom of expression by allowing architects to design and specify roofing and framing systems for new construction and re-roofing applications. AEP Span blends traditional design with contemporary technology and tested values. The innovative thought that goes into the product design, customer service and consideration for the installer is what makes AEP Span's roofs and walls protect not only buildings, but reputations. AEP Span has operations in Tacoma, Washington and West Sacramento, California.

If you enjoy working with people who are practical, put your safety first, and care about the communities in which they work, then this is the place for you. In this position, you will work with a dynamic and supportive team and contribute to the success of our business. 

The purpose of this position is to manage the order fulfillment process including claims resolution. This position exists to coordinate customer orders and build customer relationships to generate business for ASC Profiles.  Developing strong relationships within our customer base is critical as this position is the primary customer contact for coordinating phased, and single order processing, and is the internal pivot point for the customer to support departments: Sales, Operations, Purchasing, Credit, and Logistics. This position also functions to provide advice on order status, and offer technical support on product features, and installation guidelines. This position partners closely with Outside Sales Representatives for a team approach to manage the territory and/or customer assigned. Often the primary contact with the customer is ensuring proactive communication on all phases of the orders entered.  It is important that this position has a strong understanding of the product offer manual to provide accurate information and details to customers.

Primary Duties & Responsibilities

• Receive orders from customers. 
• Prep (prepare) and price orders for accurate data entry using the POM, BP price pages, and policies/procedures defined by chosen material, point of production and customer supply agreements. 
• Input orders into order management software, deliver, activate order confirmation and make orders active.
• Assist customers and end-consumers over the phone or in person regarding our products, services, lead times, product application, installation guidelines, paint systems / warranties, product samples and available distributors in the customer’s area.
• Assist customers with status or updates on existing orders.  Effectively manage customer expectations, ensuring that service and delivery exceeds expectations, providing timely and responsive follow-through for customers.
• Performs follow-up activities on will calls, order clarification, internal order delays and other tasks as assigned, timely and consistently; documenting results, and follow-up actions; effectively coordinate/communicate with various internal departments to answer questions, provide clarification or make changes to orders.  Accurately maintain project files & records for accurate record keeping and follow up. Manage job site deliveries working with General Contractors, and transport.

Minimum Required Experience & Qualifications

• High School Diploma or equivalent GED required.
• 2+ year’s customer service experience or equivalent industry experience
• ERP experience

Preferred Experience & Qualifications

• 2+ year’s customer service experience in construction related or manufacturing environment
• 2-5 years building products experience - either commercial or residential
• Project management experience
• Knowledge of SAP Software 
• Knowledge of manufacturing processes and procedures
• Knowledge of ASC Profiles Products; ASC Building Products preferred

Key Competencies

• Ability to multi-task, prioritize and manage time effectively. 
• Ability to work positively with cross-functional employees.
• Analytic Skills
• Dispute resolution / negotiation skills; ability to read specifications and drawings; 
• Excellent communication skills, both written and oral 
• Excellent customer service skills 
• Highly motivated with a desire to be successful 
• In-depth understanding of phased projects, scope and i.e. timeframes
• Must be experienced in Microsoft Windows, Word, Excel, PowerPoint and MS Outlook.
• Possess math skills, including the ability to work with fractions and decimals 
• Project management skills
• Safety Orientation
• Self-starter; high achievement orientation 
• Solid command of Microsoft Word, PowerPoint and Excel 
• Strong Data Entry
• Strong organizational skills
• Strong passion for providing excellent customer service 
• Team player 

Working Conditions/Special Notes

• Customer Contact
• Extensive client contact, visibility, interaction, and exposure.  May be required to host clients (existing or potential) and/or speak to senior level executives.
• Work assignments are typically deadline driven
• Computer usage may be required up to 90 percent of the time and include heavy periods of keyboarding, repetitive motion, and/or eye strain

Additional Infromation:

Pay Range: Min: $27.33 - Max: $40.99 per hour  

The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job.  It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job.  Associates may be required to perform other duties as assigned.  Additional job competencies, individual goals, and performance measurements are set at the department level.

The benefits are just as rewarding as the work at BlueScope.  To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement. 

EEO Employer/M/F/Disabled/Protected Veteran

BlueScope is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability.