Brand Quality Manager (open to any BBNA location)

  • Full-time
  • Job Posting Date: 11-Oct-2022
  • Department: Customer Service

Company Description

For over 100 years, BlueScope continues to build on our reputation of quality brands and products, leading technology and a customer-first spirit. Through our global brands, we are one of the largest manufacturers of building solutions in the world. Our diverse, bright and inspired workforce is committed to bettering the communities we serve through breakthrough thinking and innovations. Your goals, ideas and perspective can help shape our future – we look forward to hearing them!   

Job Description

The Brand Quality Manager is responsible for developing and implementing a Varco Pruden strategic quality plan in alignment with the overall BBNA quality strategy. This plan will be focused on significantly improving the quality results for VP as it relates to the areas of Sales, Estimating and Builder Services.   The manager is a member of the VP leadership team and will professionally represent VP quality both internally and externally. 

The Brand Quality Manager will work with the BBNA Quality Improvement Managers and other Quality Managers across BBNA to develop a quality strategy that includes process improvement initiatives, claims analysis and resolution, and representation at continuous improvement events. The manager will develop and drive a quality culture at VP and will interface with internal continuous improvement resources on an ongoing basis. 

  • Develop and implement a quality strategy for VP ensuring alignment with BBNA quality strategy.  This will focus on functional areas of Sales, Estimating and Builder Services.  Implement total quality operational excellence policies and programs within VP.  Create a VP-wide culture of quality
  • Participate in cross functional teams in the development and implementation of target metrics related to quality for Sales, Engineering, Manufacturing and Builder Services.  
  • Lead and execute the collection, analysis, and interpretation of claims data and work with the leaders inside VP and across BBNA to facilitate improvements.  Ensure appropriate business processes are documented and implemented and training is available, so the required quality standards exist to fully meet the needs of the business and customers.
  • Lead audits within Sales, Estimating and Builder Services for adherence to company procedures and standards.  Report audit findings to BBNA Quality Improvement Manager and provide recommendation on corrective action plan.
  • Proactively review claim trends across VP and lead implementation plans for quality improvement.
  • Create and maintain a quality dashboard and provide regular communication with the VP Lead Team and with all VP associates to share learnings and status updates.

Qualifications

Minimum:       

  • Bachelor’s degree in Engineering, Business or related field.  In lieu of degree 10 years of relevant experience is required
  • 5 years of experience in quality management, continuous improvement, project management, or related field
  • Knowledge of Production Engineering, Manufacturing and Project Management processes

Preferred:        

  • Knowledge of internal company policies and procedures related to Engineering, Manufacturing and Builder Services
  • Six Sigma Green Belt
  • SOP experience
  • Professional Engineering License
  • ISO 9000

Additional Information

The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job.  It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job.  Associates may be required to perform other duties as assigned.  Additional job competencies, individual goals, and performance measurements are set at the department level.

The benefits are just as rewarding as the work at BlueScope.  To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement. 

EEO Employer/M/F/Disabled/Protected Veteran

BlueScope is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability. 

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