NS BlueScope - Coated Products North America (Coated Products) is a joint venture between Nippon Steel and BlueScope Steel. The Coated Product business operates in the United States, Malaysia, Vietnam, Thailand, and Indonesia, with its headquarters based in Singapore. This joint venture provides a strong platform to capture growth in new market segments. ASC Profiles LLC and Steelscape LLC are part of the NS BlueScope Coated Products business in the United States and is an industry leader on the forefront of offering innovative steel product solutions. With over 600 employees and eight manufacturing plants across the Western United States, we have built trusted brands which have served the construction industry for almost 50 years.

Steelscape, LLC is a national supplier of metallic-coated and pre-painted steel. Aimed at servicing the construction industry, Steelscape’s products can be used for a wide range of applications from metal buildings to architectural roofing to decking and framing. Steelscape’s facilities, located in Kalama, Washington; and Rancho Cucamonga, California are strategically located near major truck, ship and rail routes to service the Western U.S. market.

The purpose of this position is to provide support to the Customer Service Department by assisting with customer service representative back up coverage, order entry, generating and updating reports, helping customers with advice on order status, follow up with other departments on late orders along with coil clean up and quotations.

• Be proficient in Steelscape product offerings, capabilities, and operational procedures to assist in customer service representative back up coverage.
• Taking orders from customers and input into order management software following POM, policy, and procedure, including order confirmation process.
• Provides assistance in generating, updating and loading customer reporting on a daily, weekly and monthly basis.
• Performs follow-up activities on, proof reading orders, held coils, order clarification, delayed shipments, and other tasks as assigned, timely and consistently; documenting results, and follow-up actions; effectively coordinating / communicating with various internal departments to answer questions, provide clarification or clean up orders or coils.
• Assist customer service and account managers by updating or generating quotes using the web quote system.
• Work on special projects as assigned.  Identify, quantify/recommend, and take an active role in improvement opportunities.

Minimum:

• High School diploma or GED
• 2+ years of Customer Service or front office experience
• Proficient use of office machinery including copier and scanner
• Solid command of Microsoft Word, Excel and Outlook
• Excellent communication skills, both written and oral
• Ability to multi-task, prioritize and manage time effectively
• Team player
• Highly motivated with a desire to be successful

Preferred:

• SAP Knowledge

The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job.  It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job.  Associates may be required to perform other duties as assigned.  Additional job competencies, individual goals, and performance measurements are set at the department level.

The benefits are just as rewarding as the work at BlueScope.  To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement. 

EEO Employer/M/F/Disabled/Protected Veteran

BlueScope is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability.