For over 100 years, BlueScope continues to build on our reputation of quality brands and products, leading technology and a customer-first spirit. Through our global brands, we are one of the largest manufacturers of building solutions in the world. Our diverse, bright and inspired workforce is committed to bettering the communities we serve through breakthrough thinking and innovations. Your goals, ideas and perspective can help shape our future – we look forward to hearing them!   

The Builder Services Manager can be located at any VP location or Kansas City. 

Provide outstanding customer service to Brand Builders by thorough and consistent order clarification and project management to achieve successful projects while maintaining or increasing sold margin and providing exemplary customer service for projects after shipment.

• Insure Project Clarification produces a comprehensive accurate building model for all projects.
• Project Management discipline to maintain agreed to schedules while insuring project margins are maintained or improved.
• Post shipment customer service to insure that projects are erected properly and that all field related issues are addressed promptly and satisfactorily.  Goal is complete Builder and owner satisfaction with in-place product.
• Manage Clarification and Project Management organization to insure that all BBNA policies are adhered to and that risk on all projects is mitigated through cooperative coordination between all BBNA disciplines.  Balance the workload for comprehensive benefit of all Brand Project Managers and Clarifiers.  Insure Project Managers and Clarifiers across the Brand are utilizing consistent tools and processes.
• Develop a complete, consistent and accurate project model that allows production Engineering to have an achievable schedule.
• Proactively address all quality issues to achieve a fair and equitable resolution for BBNA and the Builders.
• Assist as necessary in addressing any credit issues to make sure that BBNA is paid within assigned terms at minimal risk

Minimum:
•    10 years-experience managing customer service and Project Management functions 
•    Knowledge of all BBNA policies and procedures related to Project Management, Project Clarification, Response to Field Issues
•    Knowledge of Production Engineering, Manufacturing and Scheduling processes

Preferred:
•    College Degree in Engineering, Business or other related field
 

The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job.  It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job.  Associates may be required to perform other duties as assigned.  Additional job competencies, individual goals, and performance measurements are set at the department level.

The benefits are just as rewarding as the work at BlueScope.  To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement. 

EEO Employer/M/F/Disabled/Protected Veteran

BlueScope is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability.