For over 100 years, BlueScope continues to build on our reputation of quality brands and products, leading technology and a customer-first spirit. Through our global brands, we are one of the largest manufacturers of building solutions in the world. Our diverse, bright and inspired workforce is committed to bettering the communities we serve through breakthrough thinking and innovations. Your goals, ideas and perspective can help shape our future – we look forward to hearing them!   

The Application Solution team provides an end to end application support service to internal and external customers in the Engineering, Manufacturing, or other business areas. Applications supported include COMPASS, PIM, Vision, Advantage, and Tekla. The Application Solutions Specialist II delivers responsive and reliable services to support the business in a comprehensive and responsible manner. This role will lead and coordinate solving application issues or requirements by acting as a liaison among other key stakeholders. 

The Specialist also participates in process improvement, testing, projects, and other activities for the team as well as the following:

• Fully support all functionality of at least two complex applications in Engineering, Manufacturing, and other auxiliary areas.
• Participate with other teams on testing, release/bug fix support, and any approved training for applications responsible to support.
• Diagnose and report trends to the appropriate internal department while overseeing the resolution.
• Support and services include analyzing, documenting, communicating and validating information fundamental to the problem.

Minimum:  

• Bachelor’s degree or 4 additional years of business related experience in lieu of degree 
• 2 years of relevant experience 
• Analysis and troubleshooting experience 

Preferred:  

• Knowledgeable in Manufacturing, Engineering, or Information Technology 
• Experience with a Service Support Software such as ServiceNow 
• Experience with Building Information Modelling software such as Autodesk and Tekla 
• Understanding of ERP and Oracle systems 
• Knowledge of Order Processing, internal company products or software 
• Application or other Technical Support experience 
• Experience working as a detailer is desirable 

Skills:

• Excellent oral and written communication skills 
• Organizational Skills and ability to prioritize tasks 
• Attention to detail 
• Ability to work independently and in a team setting 
• Microsoft Office proficient 
• Customer focus 
• Action oriented 
• Self - starter 
• Active learner 
• Personal learning 
• Problem solving 
• Technical learning 

The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job.  It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job.  Associates may be required to perform other duties as assigned.  Additional job competencies, individual goals, and performance measurements are set at the department level.

The benefits are just as rewarding as the work at BlueScope.  To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement. 

EEO Employer/M/F/Disabled/Protected Veteran

BlueScope is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability. 

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