For over 100 years, BlueScope continues to build on our reputation of quality brands and products, leading technology and a customer-first spirit. Through our global brands, we are one of the largest manufacturers of building solutions in the world. Our diverse, bright and inspired workforce is committed to bettering the communities we serve through breakthrough thinking and innovations. Your goals, ideas and perspective can help shape our future – we look forward to hearing them!   

The Customer Service Representative provides assistance to the Project Manager with field calls. This role receives the initial report of a field issue from our customer, the Builder. The Customer Service Representative will manage the life cycle of the field issue which includes, investigating the issue, collaborating with other functions of the business to determine the resolution and being the contact for the customer, Builder, throughout the claims process.

Primary Duties & Responsibilities

• Respond to field issues reported by the builders and problem solve-field issues-claims resolution
• Collaborate with Manufacturing, Engineering and Project Management to determine final resolution.
• Work with Manufacturing and Shipping on completing parts orders, processing job adds, shortages and errors. Write change orders and ensure they flow properly through the business.
• Track and follow-up on status of claims. Document all potential claim issues and provide Project Managers with back-up information for submitted claims
• Complete claims analysis and develop training on results of root cause analysis
• Facilitate communications with Builder during claims investigation and resolution process

Minimum Education & Experience Qualifications

• Associate or 2-year technical degree
• 3-years related work experience in detailing, project clarification, project assistant or project management
• Experience with Pre-Engineered Metal Building practices, including parts order entry processes and reading architectural and VPC construction drawings

Preferred Education & Experience Qualifications

• 4+ years of relevant work experience
• AutoCAD experience
• 2+ years of pre-engineered metal building (PEMB) experience

Technical Skills & Competencies

• MS Office competent (including Excel, Word and PowerPoint
• Competent in Order Management System applications
• Thorough understanding of the parts order entry process
• Thorough understanding of various reports functions required
• Thorough product, document and processes knowledge

The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job.  It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job.  Associates may be required to perform other duties as assigned.  Additional job competencies, individual goals, and performance measurements are set at the department level.

The benefits are just as rewarding as the work at BlueScope.  To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement. 

EEO Employer/M/F/Disabled/Protected Veteran

BlueScope is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability.