For over 100 years, BlueScope continues to build on our reputation of quality brands and products, leading technology and a customer-first spirit. Through our global brands, we are one of the largest manufacturers of building solutions in the world. Our diverse, bright and inspired workforce is committed to bettering the communities we serve through breakthrough thinking and innovations. Your goals, ideas and perspective can help shape our future – we look forward to hearing them!   

Primary Duties & Responsibilities:

Application Solutions Specialist II

• Fully support all functionality of at least two complex applications in Engineering, Manufacturing, and other auxiliary areas
• Diagnose and report trends to the necessary internal department while overseeing the resolution.
• Assure customer service needs are addressed end to end through a comprehensive solution approach.
• Provide clear, accurate, and timely communications both written and verbally. 
• Participate with other teams on testing, release/bug fix support, and any approved training for responsible applications he/she supports.
• Mentor Application Solutions Specialists on their specific application capability.
• Identify and participate in the implementation of new processes or opportunities to increase internal or external efficiencies.
• Create, maintain, and store all documentation used for support for their specific application capability.
• Insure all resolutions or defects to requests are detailed and completed to assure customer satisfaction is met.

Application Solutions Specialist III

• Fully support, at the senior level, multiple applications for Engineering, Manufacturing, and other auxiliary areas (IT, Finance, etc.).
• Diagnose and report trends with any associated probable causes and escalations to the necessary internal department while overseeing the resolution.
• Assure customer service needs are addressed end to end through a comprehensive solution approach.
• Coordinate tasks with other team members as a subject matter expert and give feedback in relation to those tasks as a mentor.
• Ensure all resolutions or defects to requests are detailed and completed to assure customer satisfaction is met.
• Coordinate with other teams and teams on participating with testing, release/bug fix support, and any approved training. 
• Build and participate in a collaborative work environment to increase visibility and capability of the Application Solutions team by participating with other functional areas of the business.
• Mentor Application Solutions Specialists on their specific application capability.
• Identify and participate in the implementation of new processes or opportunities to increase internal or external efficiencies.
• Create, maintain, and store all documentation used for support for their specific application capability.

Minimum Education & Experience Qualifications:

• Undergraduate Degree or Business Related Experience 
• 2 years of experience (Application Solutions II) or 5 years of experience (Application Solutions III)
• Analysis and Troubleshooting Experience

Technical Skills:

Application Solutions Specialist II

• Knowledgeable in Manufacturing, Engineering, or Information Technology
• Understanding ERP and Oracle systems is a Plus
• Knowledge of Order Processing, BlueScope Building North America Products or Software is a Plus, but Not Required.
• Application or other Technical Support Experience
• Experience with a Service Support Software Such as ServicePro
• Microsoft Office Proficient

• Knowledgeable in Manufacturing, Engineering, or Information Technology
• Understanding ERP and Oracle systems is a Plus
• Knowledge of Order Processing, BlueScope Building North America Products or Software is a Plus, but Not Required.
• Application or other Technical Support Experience
• Experience with a Service Support Software Such as ServicePro
• Microsoft Office Proficient
• Ability to Work Independently and Team Setting

• Customer Focus
• Action Oriented
• Deal with Ambiguity
• Problem Solving 
• Functional/Technical Skills

The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job.  It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job.  Associates may be required to perform other duties as assigned.  Additional job competencies, individual goals, and performance measurements are set at the department level.

The benefits are just as rewarding as the work at BlueScope.  To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement. 

EEO Employer/M/F/Disabled/Protected Veteran

BlueScope is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability.