NS BlueScope - Coated Products North America (Coated Products) is a joint venture between Nippon Steel and BlueScope Steel. The Coated Product business operates in the United States, Malaysia, Vietnam, Thailand, and Indonesia, with its headquarters based in Singapore. This joint venture provides a strong platform to capture growth in new market segments. ASC Profiles LLC and Steelscape LLC are part of the NS BlueScope Coated Products business in the United States and is an industry leader on the forefront of offering innovative steel product solutions. With over 600 employees and eight manufacturing plants across the Western United States, we have built trusted brands which have served the construction industry for almost 50 years.

Steelscape, LLC is a national supplier of metallic-coated and pre-painted steel. Aimed at servicing the construction industry, Steelscape’s products can be used for a wide range of applications from metal buildings to architectural roofing to decking and framing. Steelscape’s facilities, located in Kalama, Washington; and Rancho Cucamonga, California are strategically located near major truck, ship and rail routes to service the Western U.S. market.

The purpose of this position is to manage the order fulfilment process and develop strong relationships with our customer base as key internal contact. The CSR is the primary customer contact for order processing and is the internal pivot point for the customer to support departments: Sales, Production Planning Purchasing, Credit Logistics and Operations. This position works very closely with all other departments in the production and delivery of customer goods and one key to success will be developing those contacts and understanding all aspects of Steelscape. Often the primary contact with the customer ensuring open communication and updates on all aspects of orders entered. This position also functions to provide quotations, advice on order status and offer technical support on product offer.

Primary Duties & Responsibilities

• Taking orders from customers and input into order management software following the service offer, policy, and procedure, including the order acknowledgment process.
• Issuing order amendments to reflect changes made by the customer or other departments.
• Reviewing and working with quality and/or operations on held coil disposition.
• Using the web quote system to price orders in compliance with direction from Account Manager or Sales Manager. Handling calls for technical assistance.
• Facilitating claim resolution and recovery orders.
• Review reporting and forecasting. Performing weekly updates for aged inventory reports. Reviewing territory forecast with Account Manager or Sales Manager on a monthly basis and attending forecast meetings.
• Being proficient in Steelscape product offerings, capabilities, and operational procedures.
• Review customer status reports on a weekly basis for accuracy.

Minimum Required Experience & Qualifications

• 2 years customer service experience or equivalent industry experience.
• Track record of strong performance and achievement of goals.
• ERP experience.

Preferred Experience & Qualifications

• College degree preferred.
• SAP

Skills & Competencies

• Strong customer orientation
• Self-starter; high achievement orientation
• Strong organizational skills
• Extensive phone skills
• Excellent communications skills, both written and oral
• Ability to multi-task, prioritize and manage time effectively
• Excellent customer service skills
• Team player
• Highly motivated with a desire to be successful
• Solid command of Microsoft Word, PowerPoint and Excel

Working Conditions/Special Notes

• Some work may be repetitive, which may include repetitive physical motion.
• Work required continuous mental attention and high alertness.

The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job.  It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job.  Associates may be required to perform other duties as assigned.  Additional job competencies, individual goals, and performance measurements are set at the department level.

The benefits are just as rewarding as the work at BlueScope.  To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement. 

EEO Employer/M/F/Disabled/Protected Veteran

BlueScope is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability.