BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

Come and discover the opportunity to join our Dubbo team in our Metalcorp business as a Customer Service Team Leader. Metalcorp is a leading rural Australian steel distributor, supplying brands for the land through our branches and stockists across Australia.

As the Team Leader you will be supporting the Customer Service team with a focus on managing customer enquiries and conflict resolution. This role is also accountable to achieve budgeted sales objectives in line with the Business Plan for the Branch.

With support from the leadership team, you will be given every opportunity to develop and hone your skills within the Customer Service team and using your experience in management to really drive the team to achieve the set business objectives.

What Will You Do?

Working with a friendly and inclusive team you’ll be a hands-on leader jumping in when and where needed, making sure that management activities are complete, accurate and on time, to achieve this you will:

• guide the team to support their daily interaction with customers being of a high standard
• provide a high level of customer service and develop and maintain strong relationships with customers internally and externally
• provide a point of escalation for the team and customers and effectively resolving issues
• contribute to strategic planning by supplying market insights that will create smarter solutions for our customers
• cultivate a team that promotes a superior customer service focus
• develop the team capability and product knowledge

More About You

With your positive attitude and demonstrated management skills, you will bring:

• excellent communication skills – and being able to build effective relationships
• a high attention to detail and the ability to complete multiple tasks simultaneously
• a strong customer focus with the ability to resolve issues
• the ability to mentor and bring your team on the success journey
• a business acumen to understand what it takes to deliver a well performing team

Why BlueScope

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

• create and deliver innovative solutions that drive transformation in our business
• make an impact that really does shape the world we live in
• keep growing through continuous learning and development opportunities
• enjoy the sense of belonging that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, to strengthen our communities for the future.

Come and discover us at bluescope.com/life-at-bluescope/careers.

Together we can make a world of difference.