BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

Come and discover the opportunity to join our Cardiff team in our Lysaght business as a Customer Service Team Leader. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.

As the Supervisor, you will be supporting a high-performing Customer Service team with a focus on managing customer enquiries and conflict resolution. Our customers vary from homeowners to builders that require tailored products and solutions.

With strong support from the leadership team, you will be given every opportunity to further your career within the Customer Service team.

What Will You Do?

Working with a friendly and inclusive team you’ll be a hands-on leader jumping in when and where needed, making sure that order management activities are complete, and you will also be:

• guiding the team to support their daily interaction with customers being of a high standard
• providing a point of escalation for the team and customers and effectively resolving issues
• maintaining and enhancing relationships with internal stakeholder groups, such as transport and operations
• contributing to strategic planning by supplying market insights that will create smarter solutions for our customers
• cultivating a team that promotes a superior customer service focus
• developing team capability and product knowledge

More About You

With your positive attitude and willingness to develop yourself in the role you will need to bring:

• excellent communication skills – and being able to build effective relationships
• a high attention to detail and the ability to complete multiple tasks simultaneously
• a strong customer focus with the ability to resolve issues
• a willingness to grow and develop yourself

Why BlueScope

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

• create and deliver innovative solutions that drive transformation in our business
• make an impact that really does shape the world we live in
• keep growing through continuous learning and development opportunities
• enjoy the sense of belonging that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, to strengthen our communities for the future.

Come and discover us at bluescope.com/life-at-bluescope/careers.

Together we can make a world of difference.

Applications close Monday, 12th July 2023.