BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 14,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

Come and discover the opportunity to join our BlueScope Distribution business in our Esperance team as a Customer Service Officer. BlueScope Distribution is a provider of single-source product, processing and service solutions in steel and aluminium. The business supports customers in a variety of industries and works with them to help deliver projects on time and to specification.  BlueScope Distribution supports its customers by helping them find the freedom to do what they do best.

In this diverse and challenging role, you will support our team by managing enquiries that come from walk in customers and via phone and email. Our customers are a mix of homeowners and builders requiring a variety of superior products and solutions that we offer. As a self-motivated, quick thinker, you quickly adapt and can juggle more than one task at any given time.

This is a Monday to Friday role, working a 38-hour week within the trading hours of 7:30am to 4:30pm. You will have access to various health and wellbeing initiatives including Employment Assistance Program, Employee Real Deals and on-going learning, support and training. Enjoy a competitive salary package and participation in our company incentive program (bonus).

What Will You Do?

In this role, working with your team, you will receive ongoing training and support to learn to:

• interact with our customers via phone and email to manage a variety of enquiries 
• prepare and following up customer quotes, whilst supporting our sales teams and branches across Australia 
• provide internal support and regular feedback to our sales teams with customer and competitor information 
• resolve issues and seeking ways to improve the customer’s experience

More About You

Being a reliable and dedicated individual with a willingness to learn and develop yourself, you will also bring: 

• excellent communication, negotiation and interpersonal skills 
• strong customer focus with the ability to resolve issues effectively and efficiently 
• the ability to pick up new and custom IT systems quickly
• a proactive approach in building constructive and effective relationships 
• high attention to detail and ability to complete multiple tasks simultaneously 
• a commitment to your own safety and well-being while caring for others

Why BlueScope

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

• create and deliver innovative solutions that drive transformation in our business
• make an impact that really does shape the world we live in
• keep growing through continuous learning and development opportunities
• enjoy the sense of belonging that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, strengthening our communities for the future.

Come and discover us at bluescope.com/life-at-bluescope/careers.

Together we can make a world of difference.