BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 14,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

Come and discover the opportunity to join our Lysaght business in our Customer Service team as a Customer Service Supervisor. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.

As we continue to partner with our customers in creating value, inspiring smarter solutions to transform our business is critical.  We recognise that investing in our people is a key strategic driver, and in this exciting opportunity you’ll be at the forefront of leading a team of business critical front line roles, strengthening and developing their capability, now and in the future. 

You’ll be providing leadership support, mentoring and coaching to your team of internal sales professionals, whilst fostering a culture of collaboration and innovation. As a key contributor to business success, you’ll be someone who is willing to jump in and help the team out when and where the need arises.  Success in this role will grow from nurturing, growing and strengthening relationships with our key customers, whilst demonstrating to the team excellence in the service experience, challenging ourselves to exceed customer expectations.   

What Will You Do?

Displaying high levels of initiative along with a desire to continue to enhance your people management skills, you will:

• guide the team to support their daily interaction with customers being of a high standard
• provide a point of escalation for the team and customers and to effectively resolve issues 
• maintain and enhance relationships with internal stakeholder groups, such as transport and operations 
• contribute to strategic planning by supplying market insights that will create smarter solutions for our customers

More About You

As someone who leads with enthusiasm to see the team succeed, experience within a fast paced dynamic environment would be beneficial. You will bring:

• excellent negotiation and relationship-building skills
• a passion for seeing others thrive under your leadership
• expertise in CRM and ERP platforms would be beneficial
• commercial acumen with an understanding of pricing and margin and its impact on profitability

Why BlueScope

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

• create and deliver innovative solutions that drive transformation in our business
• make an impact that really does shape the world we live in
• keep growing through continuous learning and development opportunities
• enjoy the sense of belonging that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, strengthening our communities for the future.

Come and discover us at bluescope.com/life-at-bluescope/careers.

Together we can make a world of difference.

Applications close Monday 18th July, 2022.