Order Management Representative, Archerfield QLD

  • Archerfield QLD 4108, Australia
  • Full-time

Job Description

At BlueScope, we create and inspire smart solutions in steel, strengthening our communities and helping build a better future. Our steel has shaped everything from hospitals and schools, bridges and stadiums to fences and homes – influencing the way we live and work, now and in the future.

The Opportunity

Come and discover the opportunity to join our Lysaght business in our Archerfield team as an Order Management Representative.  Due to internal promotions and the growth of our industry, we currently have this exciting opportunity in our team.

Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.

In this dynamic and fast paced role, you will be managing the customer order lifecycle from beginning to end, ensuring that our valued customers receive the products they need, at the time they need them.  Partnering closely with internal teams to deliver on customer expectations, success will grow from the persistence to see a job through to the end.  Our customers are a mix of homeowners, builders, tradespeople and industry professionals requiring a variety of superior products and solutions that we offer. Being the face of Lysaght, you will ensure all our customers receive exceptional service.

With the support of a strong leadership team you will be given every opportunity to further your career in customer service or sales with us here at BlueScope Australia.

What Will You Do?

Taking ownership of the order management process from beginning to end, resolving issues and seeking ways to improve the customer’s experience, you will be:

  • interacting with our customers via phone and email managing quotes and queries
  • preparing and entering customer orders into our operating system
  • collaborating with internal stakeholders (marketing, warehouse and sales departments) ensuring customer expectations and requirements are met or exceeded
  • providing internal support and regular feedback to our sales teams with customer and competitor information
  • nurturing and growing relationships with customers to uncover new business and sales opportunities

More About You

You do not need to have experience in the building industry, we are looking for self-motivated and quick thinkers who can roll with the punches and take pride in seeing a job well done. You will bring:

  • high attention to detail and ability to complete multiple tasks simultaneously
  • excellent interpersonal skills and the ability to negotiate a mutually satisfying outcome
  • competency in computer use
  • a strong customer focus on customer experience with the ability to resolve issues effectively and efficiently
  • a willingness to grow, learn and develop yourself

The BlueScope Difference

A career at BlueScope provides the opportunity to make a difference – to you, to your team, to our customers, to transforming products, processes and brands, and to an organisation intent on shaping a better built environment for all our communities. At BlueScope, you will:

  • make an impact both within the organisation and in the broader community
  • create and deliver innovative products and solutions that shape the world we live in
  • grow on a path of continuous learning and development
  • enjoy the sense of belonging that comes from working with people who genuinely look out for one another

We’re dedicated to supporting our people - keeping one-another safe, rewarding successes, and helping individuals grow. We foster workplace flexibility and an inclusive work environment that welcomes people of all backgrounds. We’re committed to climate action and to helping shape a better future for all our communities; we are committed to Our Purpose, Creating Strength. 

Come and discover us at bluescope.com/life-at-bluescope/. Together we can make a world of difference.

Applications close Monday 29th November 2021.

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