IT Product Owner - SIAM -Mount Waverley Vic or Wollongong NSW

  • Full-time

Job Description

At BlueScope, we create and inspire smart solutions in steel, strengthening our communities and helping build a better future. Our steel has shaped everything from hospitals and schools, bridges and stadiums to fences and homes – influencing the way we live and work, now and in the future.

The Opportunity

Come and discover the opportunity to join our Delivery team in our Information Technology function as an IT Product Owner - SIAM. Information Technology at BlueScope have embarked on an exciting enterprise technology transformation that will continue to support our business and customers now, and for the future.

In this exciting and business critical role, the IT Product Owner – SIAM leads and manages Service Integration and Management processes and policies ensuring that every employee at BlueScope receives the right level of support and service from our service providers. You will manage our Service Providers performance against contracted and agreed service levels.

This role can be based in Mount Waverley VIC or Wollongong NSW

What Will You Do?

In this critical role, you will work in partnership with our service delivery partners and act as the interface between the IT function and the SIAM team providing input to IT colleagues to drive improvement. You will be responsible for managing the IT Service Desk and Service Catalogue ensuring a first-class end user experience for our colleagues and customers is continuously achieved.

To achieve this, you will:

  • Manage a multi-sourced SIAM operating model, including ecosystem governance, customer engagement, service transition and performance management
  • Provide Leadership across the SIAM ecosystem setting the ways of working expected of our service providers and manage relationships
  • Be responsible for developing and delivering SIAM service roadmaps and managing the budget
  • Drive improvements to our end user experience when engaging with IT services.
  • Maintain transparency of our IT services with accurate data and a mature CMDB.

More About You

With your demonstrable experience of IT Service Management, you will also have:

  • Extensive experience of working in complex multi-vendor IT organisations
  • Extensive experience in managing service providers to ensure SLA compliance
  • Experience in developing and managing large budgets
  • Experience in managing a team of 10+ direct reports
  • Demonstrate ability in Strategic technology planning, information systems coordination and demand management.

The BlueScope Difference

A career at BlueScope provides the opportunity to make a difference – to you, to your team, to our customers, to transforming products, processes and brands, and to an organisation intent on shaping a better built environment for all our communities. At BlueScope, you will:

  • make an impact both within the organisation and in the broader community
  • create and deliver innovative products and solutions that shape the world we live in
  • grow on a path of continuous learning and development
  • enjoy the sense of belonging that comes from working with people who genuinely look out for one another

We’re dedicated to supporting our people - keeping one-another safe, rewarding successes, and helping individuals grow. We foster workplace flexibility and an inclusive work environment that welcomes people of all backgrounds. We’re committed to climate action and to helping shape a better future for all our communities; we are committed to Our Purpose, Creating Strength. 

Come and discover us at bluescope.com/life-at-bluescope/. Together we can make a world of difference.

Applications close Wednesday 29th September 2021

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