Customer Service Team Leader, Gillman SA

  • Gillman SA 5013, Australia
  • Full-time

Company Description

At BlueScope Building Components (BBC), we are renowned for our delivery of high quality and innovative customer solutions through our market leading brands including Lysaght and Fielders. We use 100% Australian Steel Products and are an integral part of BlueScope – Australia’s largest steelmaker.

Job Description

We are looking for a Customer Service Team Leader, with exceptional communication and organisational skills to join our team based in Gillman, South Australia. Reporting to the Customer Service Manager, this is an exciting opportunity to work in a busy office environment, demonstrate your passion for exceptional customer service while leading a team.

Displaying high levels of initiative along with well-developed people management skills, administration, problem solving and time management abilities, you will undertake the following:

  • Identify opportunities for continuous-improvement initiatives;
  • Ensure that daily interaction with customers is of a high standard;
  • Maintain and enhance relationships with internal and external customers;
  • Provide timely service to all customers, including quotes, order fulfillment and order management;
  • Coordinate orders and review availability of products, whilst supporting external sales teams and branches.

Who are we looking for?

We encourage applicants from different industries and backgrounds; no previous steel or distribution experience is required. You will be a customer service professional with a positive attitude and a willingness to learn and develop yourself and others.

You will possess the following attributes:

  • digital literacy and articulate phone communication skills;
  • the ability to complete multiple tasks simultaneously;
  • excellent negotiation and relationship-building skills;
  • ability to resolve issues under pressure;
  • team or people management experience; and
  • high attention to detail and accuracy.

We strive for first-class safety practices, so your commitment to your own safety and that of others is paramount.

What are the benefits?

  • We offer structured training programs and the career benefits of being part of a large, supportive organisation.
  • This is a busy, interactive site with plenty of energy, excitement and variety.
  • You will receive a competitive remuneration package and can participate in the sales incentive scheme. 

Additional Information

We're proud to have been named an Inclusive Employer for 2019–2020 by the Diversity Council of Australia. We believe that our people are our strength. Having a diverse and inclusive workplace enables us to improve our capability and ensure continued, sustainable success.

We know that workplace flexibility can mean something different to everyone. Under our B-Flex initiative all of our roles have some degree of flexibility.  We encourage you to discuss your needs with us.

Applications close Sunday 7th of March 2021.

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