ServiceNow Administrator

  • Melbourne VIC, Australia
  • Full-time

Company Description

BlueScope is a technically advanced supplier of steel and steel products in Australia. We are an inclusive organisation and every day we showcase our technology and expertise throughout the world.

Job Description

What is the role?

The ServiceNow Administrator role primarily exists to ensure the stability and usability of the ServiceNow platforms by performing application maintenance and continually improving our platform usability.

The ServiceNow Administrator position will be based in Melbourne, VIC.  It will encompass a diverse portfolio of work which will include projects, initiatives and ongoing BAU.

More specifically:

  • Develop and lead ServiceNow upgrades to maintain technical currency, ensuring configuration of tasks and features remain in line with BlueScope processes.
  • Assist IT Product Owners in identifying new ServiceNow features and services that will improve IT Service Delivery in line with business strategies.
  • Design and develop new ServiceNow capabilities and features (integrations, virtual agent conversations, discovery, orchestration).
  • Effectively contribute to the ServiceNow platform roadmap, providing technical guidance on the product capabilities.
  • Developing material and implementing training to ensure effective use of ServiceNow features.
  • Completing general platform administration activities, such as managing user groups, workflow mapping, patch management etc.
  • Effectively perform routine maintenance to include performance monitoring and error identification/remediation.

Who are we looking for?

We are looking for an experienced ServiceNow Administrator who understands the complexities of a large, international organisation. You will manage key relationships with External Service Providers and internal IT Product owners.

The position will require you to:

  • Set the strategy by making decisions with a broad and commercial view.
  • Make customer & market decisions by Improving the customer experience.
  • Drive improved performance by driving team performance.
  • Lead innovation & change by ensuring others innovate and leads change.
  • Organise & drive accountability by defining roles and holding to account.
  • Motivate & enable by Communicating objectives and roles
  • Develop self & others
  • Influence & network by building collaborative relationships.

We are seeking specific strengths in this role.  We are looking for:

  • Tertiary qualifications in an IT or related discipline.
  • ServiceNow Certified System Administrator required.
  • 3 years of experience in a ServiceNow Administration capacity.

What are the benefits?

  • BlueScope is simply a fantastic place to work. We recognise individual contribution and celebrate team success.
  • We value inclusion, respect and flexibility.
  • Desirable remunerations and benefits.


  • Tertiary qualifications in an IT or related discipline.
  • ServiceNow Certified System Administrator required

Additional Information

We're proud to have been named an Inclusive Employer for 2019–2020 by the Diversity Council of Australia. We believe that our people are our strength. Having a diverse and inclusive workplace enables us to improve our capability and ensure continued, sustainable success.

We know that workplace flexibility can mean something different to everyone. Under our B-Flex initiative all of our roles have some degree of flexibility.  We encourage you to discuss your needs with us.

Applications close Sunday 24th January 2021

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