Enterprise Customer Success Manager

  • 515 E Grant St, Phoenix, AZ 85004, USA
  • Full-time

Company Description

BlueOptima’s mission is to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineers.

We are a global company which has consistently doubled in headcount and revenue YoY, with no external investment. We are based across 6 locations, with headquarters in London and additional offices in India, Mexico and the US and a current total number of 190+ employees from 30+ different nationalities and  languages spoken.

Job Description

Job summary:

We are looking for a Customer Success Team Lead to work with our largest Fortune 500 clients as well as lead a growing team of Customer Success Managers. If you have a keen interest in tech and innovative impactful solutions, this is for you. This role is one of scale, where we are seeking to build out our Phoenix based team. You will be working with clients headquartered in the US and Australia, covering a range of industries including Banking and Healthcare.

The successful candidate will be passionate and driven about Customer Success and responsible for driving advocacy, growth and value realization. Reporting to the Head of Customer Success, you will provide input to the strategic direction of the department; and be responsible for achieving KPIs within your direct team based in Phoenix. You will build senior relationships with Clients and produce strategic success plans, maximizing the value of BlueOptima. 

 

Responsibilities and tasks:

  • Lead a team of Customer Success Managers based in Phoenix, providing expert support and guidance in all aspects of the role. 

  • Proactively engage and advise the Senior Executives of our F500 clients on the value of our data, with the aim to retain and grow revenue for individual and team portfolios, based on closing cross-sell and upsell opportunities

  • Act as a point of escalation internally and to clients, bringing a mature approach to resolve issues. 

  • Set structured individual development plans and provide input to department OKRs.

  • Excel at solving clients' issues, requiring in-depth knowledge of the product and advanced relationship management.

  • Coordinate commercial and legal documents with clients and provide assistance to the team.

  • Solve clients operational challenges whilst keeping strategic goals in mind

Qualifications

Key Skills & Experience

  • STEM based Degree or demonstrable experience working with a complex product. 

  • 3+ years working in a Customer Success based role, with experience in providing tangible value and impact to strategic accounts

  • Management experience preferred, although not essential

  • Strong communication and presentation skills with experience in Senior Executive engagements 

  • High attention to detail and goal-driven attitude to tackle complex problems and deliver solutions for great customer experience in an Enterprise setting

  • Drive and motivation to succeed in a high growth environment with opportunities to expand your skills

  • Strategic mindset, driving Customer Success initiatives through to completion.

  • Good self-management and organisation to balance time across multiple clients, as well as internal team management

  • Drive and motivation to succeed in a high growth environment with opportunities to expand your skills

Additional Information

Why join our team?

Culture and Growth:

  • Global team with a creative, innovative and welcoming mindset.

  • Rapid career growth and opportunity to be an outstanding and visible contributor to the company's success.

  • Freedom to create your own success story in a high performance environment.

  • Training programs and Personal Development Plans for each employee

Benefits: 

  • 32 days of holidays (including public holidays) 

  • Flexible Work from Home policy - 2 days home p/w

  • Free drinks and snacks in the office 

  • International travel opportunities

  • Global annual meet up (most recent meetups have been held in Cancun and India)

  • High quality equipment (Ergonomic chairs and 32’ screens)

  • Medical (with optional Dental and Vision add-on)

  • Pet friendly office 

 

Salary:

$55,000 - $60,000 base + commission

(OTE $69,000-$74,000)

 

Unfortunately, we are not able to sponsor visa's or provide visa extensions for this role.