Revenue Operations Associate - Customer Success
- Full-time
Company Description
ACTIVELY HIRING AMIDST COVID-19
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Our Product
BlueOptima provides industry-leading objective metrics in software development using our proprietary Coding Effort Analytics; enabling Fortune 500 organisations to deliver better software, faster and at a lower cost.
Our technology is deployed by global enterprises to drive value from their software development activities, where we are working with C-Level Executives of 12 of the Fortune 50 Companies, 4 of the top 10 largest banks by Market Capital and 6 of the S&P 50 Companies (by revenue).
Founded in 2006, BlueOptima is a profitable, high-growth independent software company with six global locations: HQ in London and 5 additional offices in India, Mexico and the US.
Who We Are
BlueOptima is a company built on transparency, collaboration and accountability. We provide organisations with an objective, data driven insight into developer efficiency and how we operate internally is a direct reflection of this.
We are a Unit made up of tenacious, ambitious and hungry individuals, who strive to constantly improve and pull together to achieve our ambitious goals. Our company values and genuine family-feel working relationships lead to a working culture of collaboration, learning, autonomy and high performance.
Job Description
Who We Are Looking For
We are seeking a data driven and technical Revenue Operations Associate who will be making an impact on making our revenue teams more efficient and equip them with the right tools and training to succeed in their jobs.
The Role
Our role allows you to immerse yourself in every aspect of supporting a data driven customer success organisation and enable them with the right tools, processes and methods to succeed:
Own any data the customer success team is producing and provide managers with insights on where to focus their attention
Designing, improving and delivering on training and onboarding processes across all client facing teams
Own the entire tool stack to create revenue and value to the client, including tool selection, RoI monitoring and automation of data flows
Qualifications
1-2 years of sales ops / rev ops experience
1-2 years of hands on experience in revenue teams (customer success / sales / marketing)
It is essential that you have experience/demonstrable skills in:
2 years of customer success experience to advise on changes with authority
Passion for startups, technology and software development
Proven track record of implementing changes to internal processes and tooling, especially in a fast growing team
Ability to implement structural change across larger teams regardless of reporting lines
Strong analytical and advisory skills to guide global head of value delivery to take the right decisions
Deep understanding of industry known Customer Success / Sales frameworks, tools and processes
Additional Information
Why work for us?
SaaS product with a strong value proposition, even through COVID-19
Privately owned company, with no investment
Growing at 100% YoY - revenue and company headcount
Inclusive and collaborative working culture
Organic company headcount growth, resulting in advances in management
Annual company meet-ups
Autonomy and fully accountable for your own successes
Part of a tight knit company, where your efforts have a significant contribution, and are recognised and rewarded
Interview Process
Our recruitment process comprises of four stages to practically test candidates’ abilities:
Send us your CV - should you be shortlisted, a member of our Talent Acquisition team will be in contact with you to arrange an initial chat.
Should your skill set and attitude match the requirements of the role, we will arrange a second interview with the Hiring Manager of the role.
The next step involves a work sample, which we allow you a maximum of 7 days to complete
Providing the work sample is to a good standard, we will invite you to our London Head Office for the final interview, where you will meet your potential new manager.
Salary
£28-£30k + £4k bonus