Customer Success Manager UK

  • 63 Newington Causeway, London SE1, UK
  • Full-time

Company Description

ACTIVELY HIRING AMIDST COVID-19

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Who are we?

BlueOptima is a company built on transparency, collaboration and accountability. We provide organisations with an objective, data driven insight into developer efficiency and how we operate internally is a direct reflection of this.

We are a team made up of tenacious, ambitious and hungry individuals, who strive to constantly improve and pull together to achieve our ambitious goals. Our company values, and genuine family-feel working relationships, lead to a working culture of collaboration, learning, autonomy and high performance.

Our Product

BlueOptima provides industry-leading objective metrics in software development using our proprietary Coding Effort Analytics; enabling Fortune 500 organisations to deliver better software, faster and at a lower cost. Our technology is deployed by global enterprises to drive value from their software development activities, where we are working with C-Level Executives of 12 of the Fortune 50 Companies, 4 of the top 10 largest banks by Market capitalisation and 6 of the S&P 50 Companies (by revenue).

Founded in 2006, BlueOptima is a profitable, high-growth independent software company with six global locations: HQ in London and 5 additional offices in India, Mexico and the US.

Job Description

Who are we looking for?

We are looking for enthusiastic, outgoing and internationally-minded people with an interest in technology, who are able to build strong relationships with our enterprise clients and who can excel in a fast-changing organisation. Prior enterprise account management and/or technical experience is highly desirable.

Responsibilities and Duties

  1. Actively engage senior and C-level leadership, presenting our data on how to improve their software development processes. 

  2. Collaborate with our clients to optimise performance then generate use case collateral to educate and influence the full client base

  3. Solve clients operational challenges whilst keeping strategic goals in mind

  4. Provide training as a product expert, at client sites and remotely, to ensure active usage of the product and reporting

  5. Use BlueOptima’s reporting suite, and MS Excel and Powerpoint, to provide engaging insights 

  6. Nurture existing enterprise clients for high retention and renewal, whilst identifying up-sell and cross-sell opportunities

  7. Take a data-driven approach to customer usage and satisfaction using various KPIs and Metrics

  8. Ownership of multiple clients, maintaining your activities within our CRM

  9. Excel at solving clients' issues, requiring in-depth understanding of the product

  10. Coordinate commercial and legal documents with clients

Qualifications

You will preferably have experience in a B2E or B2B environment and ideally in SaaS SMBs or start-ups. Bachelors and/or Master’s degree, for those without prior work experience, STEM or analytical discipline would be beneficial.
 

Key Skills

  1. Goal-driven attitude to tackle big problems and deliver solutions for great customer experience in an enterprise setting

  2. Aptitude and desire to become a subject matter expert in a technology field, with outstanding relationship building skills

  3. Mature communication and interpersonal skills to deliver executive presentations in front of Fortune 500 C-Level clients

  4. Good self-management and organisation to balance time across multiple clients

  5. Drive and motivation to succeed in a high growth environment with opportunities to expand your skills

Additional Information

Why work for us?

  • SaaS product with a strong value proposition, even through COVID-19

  • Profitable growth at 100% YoY - revenue and company headcount 

  • Inclusive and collaborative working culture

  • Organic company headcount growth, resulting in advances in management

  • Annual company meet-ups

  • Autonomy and fully accountable for your own successes

  • Part of a tight knit company, where your efforts have a significant contribution, and are recognised and rewarded

 

Interview Process

Our recruitment process comprises three stages to practically assess candidates’ abilities:

  1. Send us your CV - should you be shortlisted, a member of our Talent Acquisition team will be in contact with you to arrange an initial chat.

  2. Should your skill set and attitude match the requirements of the role, we will arrange a second interview with the Hiring Manager of the role.

  3. The next step involves a work sample, which we allow you a maximum of 7 days to complete

  4. Providing the work sample is to a good standard, we will conduct a final interview, where you will meet your potential new manager.

Salary

Base Salary : £35K + Commission (Year 1 OTE - 11K).

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