Customer Success Manager

  • 515 E Grant St, Phoenix, AZ 85004, USA
  • Full-time

Company Description

Who are we?

BlueOptima is a company built on transparency, collaboration and accountability. We provide organisations with an objective, data driven insight into developer efficiency and how we operate internally is a direct reflection of this.

 We are a team made up of tenacious, ambitious and hungry individuals, who strive to constantly improve and pull together to achieve our ambitious goals. Our company values and genuine family-feel working relationships lead to a working culture of collaboration, learning, autonomy and high performance.


Our Product

BlueOptima provides industry-leading objective metrics in software development using our proprietary Coding Effort Analytics; enabling Fortune 500 organisations to deliver better software, faster and at a lower cost. Our technology is deployed by global enterprises to drive value from their software development activities, where we are working with C-Level Executives of 12 of the Fortune 50 Companies, 4 of the top 10 largest banks by Market Capital and 6 of the S&P 50 Companies (by revenue).

 Founded in 2006, BlueOptima is a profitable, high-growth independent software company with six global locations: HQ in London and 5 additional offices in India, Mexico and the US.


Job Summary

We are looking for an enthusiastic, outgoing and passionate Customer Success Manager with a keen interest in technology. The successful candidate will build strong relationships with our enterprise clients and can excel in a fast-paced organisation. Prior enterprise account management and/or technical experience is highly desirable. The individual will produce strategic success plans, be responsible for driving client advocacy and growth and ultimately maximising the value of BlueOptima. 


Job Description

Responsibilities and Duties

  • Actively engage and advise senior and C-level leadership, presenting our data and suggesting how to improve their software development processes. 
  • Collaborate with our clients to optimise and improve their performance then generate use case collateral to influence the full client base
  • Provide training at client sites and ensure active usage of the product and reporting
  • Provide in depth analysis and represent BlueOptima as a product expert 
  • Nurture existing enterprise clients for high retention and renewal, whilst identifying up-sell and cross-sell opportunities
  • Take a data-driven approach to customer usage and satisfaction data
  • Ownership of multiple clients, maintaining your activities within our CRM
  • Coordinate commercial and legal documents with clients
  • Solve clients operational challenges whilst keeping strategic goals in mind 



    Key Skills & Experience

    • Goal-driven attitude to tackle big problems and deliver solutions for great customer experience in an enterprise setting
    • Degree in a technology related discipline with demonstrable technical experience desirable. 
    • Aptitude and desire to become a subject matter expert with outstanding relationship building skills
    • Mature communication and interpersonal skills to deliver executive presentations in front of Fortune 500 C-Level clients
    • Good self-management and organisation to balance time across multiple clients
    • Drive and motivation to succeed in a high growth environment with opportunities to expand your skills
    • High attention to detail and willingness to get involved in problems and find solutions.

    Additional Information

    Why work for us?

    • SaaS product with a strong value proposition, even through COVID-19
    • Profitable growth at 100% YoY - revenue and company headcount 
    • Inclusive and collaborative working culture
    • Organic company headcount growth, resulting in advances in management
    • Annual company meet-ups
    • Autonomy and fully accountable for your own successes
    • Part of a tight knit company, where your efforts have a significant contribution, and are recognised and rewarded


    $40-50k base + $5-20k in commission based on accounts managed


    If you are interested in joining our fast-moving, close-knit and focused team, please apply!

    All your information will be kept confidential according to EEO guidelines.