An innovative luxury automotive brand that is currently creating an in-house Customer Interaction Center. They have offices worldwide to cater to the needs of their international clientele. The Customer Service department in Barcelona will focus on the markets of various European countries.

                +++Please only apply if you are alreday based in Barcelona+++

Our client – a luxury automotive brand – is looking for customer care agents to give customers the highest quality service. For this, we are looking for someone with previous experience in luxury customer service or Hotel industry. By being the first point of contact for the customers of our clients, you will be a true brand ambassador. Interested to learn more? Apply now and let´s discuss the position in more detail.

Your responsibilities and impact as a Customer Service Agent will be: 

• Be the friendly and empathetic first point of contact for customers by representing the company professionally
• Contribute to the growth  of the Customer Interaction Center by bringing fresh ideas
• Use your communication skills to resolve customer issues and maintain a good relationship
• Most importantly: ensure that every customer walks away with a smile to reflect the company’s quality standards

Skills, qualifications and interests you need to succeed in this role:

• Native level of Polish with a proficient level of English
• Previous experience in luxury Customer Service or the Hotel industry
• Already based in Barcelona
• Having excellent verbal and written communication skills
• Being able to quickly understand customers´ needs and empathise with them
• Structured and well-organized way of working
• Experience working in the automotive industry is a plus

What´s in it for you?

• Starting date: 03.07.2024
• Competitive salary
• Working in a fast-paced and highly changeable environment
• Being part of the creation of the Customer Interaction Center of one of the world´s leading luxury automotive brands
• Working in an inclusive, diverse, and international team
• Possibility to partially work from home after the initial training months