Airbnb Customer Service Agent (French)

  • Carrer de Bac de Roda, Barcelona, Spain
  • Full-time

Company Description

This award-winning international outsourcing company is working with Top Worldwide Brands. By putting customer care on the first place, they make the difference in the market. As a constantly growing company, they are actively looking for motivated candidates to join their international and multicultural team in Barcelona.
 
Their Client, Airbnb, an e-commerce leader of direct accommodation rental, is looking for French and German speakers with strong team spirit to reinforce their constantly growing Support Team!

Job Description

In this role, you will be responsible to answer client questions, doubts and complaints via phone and email.
– Provide professional and friendly client support via phone and email
– Responding to enquiries and handling different problems
– Ensure quality and professional service
– Ensure high level of customer satisfaction
– Follow-up of customer information
– Having a full understanding of Airbnb processes 
– Record all information in the internal system

Qualifications

– You are a native French speaker and have an excellent level of English
– You have a passion for traveling and adventure
– You are customer oriented
– You have excellent communication skills
– You have the ability to build a connection with clients
– You are an excellent team player
– You are professional and have a quality minded attitude
– You are flexible, open-minded and high level of energy

Additional Information

– Salary: 16.500 - 21.000 Euro Gross/year (depens on your languages skills) 
– Working hours: Monday – Sunday: rotation shifts between 9 am -10 pm (2 weekends per month) 
– A full-time contract (39 hours/week; 5 days/week)
– 3 weeks fully paid training
– A stable position
– Relax and friendly work environment
– Multiple Career opportunities, as it is a fast growing company
– Free coffee and tea
– Spacious terrace and chilling area
– International and multilingual working environment
– Dynamic and open working environment
– Start date: ASAP