Entry Level Call Center Customer Service Associate

  • Duke St, Alexandria, VA, USA
  • Full-time

Company Description

We are seeking a Call Center Customer Service Associate for our Client. 

Our Client is located in Old Town Alexandria, national certification institute. They provide a suite of certifications for anyone who wants to pursue his/her human resource career. 

Job Description

SUMMARY: The position is responsible for providing customer service for the Institute by answering certification, recertification and pre-approved program questions via phone and email as well as other administrative duties related to customer service.
PRIMARY JOB RESPONSIBILITIES:

  • Provide positive, high-quality and efficient customer service by answering certification, recertification and pre-approved program questions via phone and email as well as follow-through on requests for materials or additional information, as appropriate.
  • Facilitate high customer satisfaction through a positive, reliable and best-in-class service aligned with the business objective and practices of the Institute.
  • Document all interactions in the Client Management System while tracking trends or customer needs.
  • Perform additional administrative tasks or projects related to the Client Advocacy Team or organizational initiatives, as assigned.
  • Perform other duties as assigned consistent with the goals of the Institute.

QUALIFICATIONS:

  • Strong organizational skills with attention to detail
  • Exceptional interpersonal skills exhibit a positive attitude and a professional demeanor
  • Strong written and oral communication skills
  • Strong Microsoft Office Suite skills
  • Ability to work with creativity and flexibility in a fast paced environment
  • Ability to work independently as well as collaboratively with internal and external stakeholders
  • Ability to follow schedules, prioritize and meet deadlines
  • Ability to demonstrate sound judgment
  • Ability to work efficiently and accurately

 

    Qualifications

     

    • High School diploma or equivalent, required
    • 2+ years of customer service experience, required
    • Bi-lingual desired

    Additional Information

    All your information will be kept confidential according to EEO guidelines.