Blend is a premier AI services provider, committed to co-creating meaningful impact for its clients through the power of data science, AI, technology, and people. With a mission to fuel bold visions, Blend tackles significant challenges by seamlessly aligning human expertise with artificial intelligence. The company is dedicated to unlocking value and fostering innovation for its clients by harnessing world-class people and data-driven strategy. We believe that the power of people and AI can have a meaningful impact on your world, creating more fulfilling work and projects for our people and clients. For more information, visit www.blend360.com 

As a Program & Product Senior Director specializing in Delivery Leadership &
Governance, you will play a pivotal role in orchestrating seamless and continuous delivery of products and services, while ensuring adherence to governance frameworks. Your expertise will be critical in establishing new operating models, navigating multi-speed delivery environments, and driving methodologies that prioritize customer-centric outcomes. Collaborating closely with cross-functional teams, you will lead the formulation of compelling North Star visions, facilitate ideation and blue-printing phases, and oversee the discovery and definition of innovative solutions. Your work will align closely with the vision of TURING, driving transformative change and setting ambitious goals.

Responsibilities:

• Delivery Leadership: Lead the delivery of complex programs and products, ensuring alignment with strategic objectives, timelines, and quality standards.
• Governance Frameworks: Establish and enforce governance frameworks to oversee the delivery process, ensuring compliance with regulatory requirements and organizational policies.
• Seamless Delivery: Streamline delivery processes, optimize resource allocation, and mitigate risks to ensure seamless and continuous delivery of products and services.
• New Operating Models: Drive the development and implementation of new operating models that enable agile and adaptive delivery approaches tailored to the needs of different projects.
• Multi-Speed Delivery: Navigate multi-speed delivery environments, balancing the pace of delivery across different initiatives while maintaining overall coherence and alignment.
• Methodology Navigation: Guide teams in navigating diverse methodologies, including Agile, Waterfall, and hybrid approaches, selecting the most suitable methods for each project.
• Product Management Alignment: Ensure alignment between delivery processes and product management practices, prioritizing customer-centricity, insight-led decision- making, and outcomes-driven approaches.
• North Star Establishment: Collaborate with stakeholders to establish a compelling North Star vision, rooted in user experiences and focused on creating value at every stage of the delivery process.
• Collaboration Facilitation: Facilitate collaboration among cross-functional teams, fostering a culture of co-creation, innovation, and agility throughout the delivery lifecycle.
• Innovative Design Techniques: Champion the use of innovative design techniques to keep the user at the forefront of design, enhance collaboration, and drive the development of impactful solutions

• Extensive experience in program and product management, with a focus on complex personalization and customer experience (CX) roles in telecom, omnichannel, and decisioning environments.
• Proven track record of delivering large-scale programs and products on time, within budget, and with high quality.
• Deep understanding of delivery methodologies, governance frameworks, and best practices in product management.
• Strong leadership skills, with the ability to inspire and motivate cross-functional teams to achieve ambitious goals.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization.
• Strategic thinking and problem-solving abilities, with a focus on driving innovation and continuous improvement.
• Adaptability and flexibility to thrive in a fast-paced and dynamic environment.
• Bachelor's or master's degree in a relevant field, such as Business, IT, or Management.