Customer Quality Manager

Job Description

Customer Quality Manager
Buckingham, Buckinghamshire
£50,000 Per Annum
Permanent Positions


Black Cat Recruitment are currently working in partnership with the CK Quality Group in Coventry on a large recruitment campaign for Europe’s leading automotive lighting manufacturer for the prestige & super-car market. 

Due to significant new investment in personnel, processes and plant throughout 2020, there are opportunities for two experienced, driven and committed Customer Quality Managers.


Responsibilities include:

  • Role starts after the Quality New Product Introduction Engineers (NPI) have completed the phase development of a project up to and into serial production
  • Take ownership of APQP documents after issues
  • Give guidance and judgement on product quality during serial production
  • Ensuring that the interests of the customer are represented at the company and that the interests of the company are protected at the customer

Primary Duties consist of:

    • Cover the quality assurance role from start of serial production to end of production or supply
    • Supplier Quality Assurance & Customer Liaison
    • Interface with customer visits and requests on quality related issues
    • Visit to customers for liaison purposes
    • Monitor Customer reported performance
    • End Of Line (EOL) scrap analysis, feedback to manufacturing and process engineering of any issues and corrective actions.
  • Quality Training
    • Identify training needs within all quality aspect of the business and develop plans for these.
  • Production documentation maintenance

o Issue and update Operator instructions, Quality & Inspection Standards, Job Packs

  • Deviations / Concessions (Modification permits)
    • Confirm and approve / reject internal deviations.
    • When required obtain customer approval.
  • Rejects (Scrapped from customers)
    • Ensure all internal staff aware of all non-conforming material at customers.
    • Arrange collection or return.
    • Investigate cause.
  • Rework at customers
    • Arrange, control, monitor and supervisor inspection and or rework, monitor and approve, control costs.
    • Visit and monitor is required.
  • Complaints
    • Issue internal & external reports as required (8D, PDCA, CCAR).
    • Close off all 8D’s within the specified time frame as set out by the customer
    • Issue internal Quality Alerts and Care Points as required.
  • Recalls & field service actions/ Warranty Claims
    • Communicate with customers on all warranty related issues
    • Complete investigation and issue reports/ 8D both internal and external on all issues
    • Communicate with customers on all recall and field service issues, (Follow senior management guidelines).
  • Metrics – report & monitor
    • Daily/Weekly/Monthly End Of Line (EOL) yields
    • Daily/Weekly/Monthly Firewall yields
    • Monthly Customer Concerns – non-warranty returns
    • Monthly Warranty returns and costs
    • Monthly Quality Alerts
    • Monthly 8D’s
  • Continuous Improvement (Process)
    • Run and support Continuous Improvement activities
  • Auditing
    • Support and perform internal Product, System, and Process audits where planned, report results, and close out issues.
    • Support of 3rd party certification audits.
  • Quality support of programme
    • Review controls on the various projects and implement poke-yoke where possible.
    • Support SREA’s and other customer approval / change requests
    • Obtain concessions from customers for projects as and when required.

Experience & Qualifications required:
  • Ideally a minimum of 5 years experience in a similar role, within an OEM or Tier 1 Automotive supplier
  • A relevant Technical Degree is required
  • Previous Managerial / Team Leading experience is required
  • Strong demonstrable problem solving skills (8D, PPS and advanced problem solving)
  • Inspection / Quality Engineering background able to use measurement equipment, understand technical drawings (GD & T)
  • Automotive sector process knowledge
  • Significant competence with APQP and PPAP implementation
  • Continuous Improvement mentality (6 sigma green belt) / lean manufacturing experience
  • IATF 16949 auditing experience essential (VDA optional)
  • Led transformation quality improvement activities
  • Customer relationship management with Premium OEM customers
  • "Built in" quality experience
  • Microsoft Office predominantly Excel, PowerPoint & Minitab experience

If you are an experienced Customer Quality Manager with relevant experience of the Automotive sector and would like to explore these excellent opportunities to progress your career with a 1st tier manufacturer, working with some of the most prestigious car manufacturers in the World, then please apply with your up to date CV.
I'm interested