BlaBlaCar is the world's leading long-distance carpooling platform, which is becoming the go-to app for road travel. It’s a trusted community marketplace that connects empty seats to passengers looking for a ride. With more than 85 million members, operating in 22 countries and over 500 employees, BlaBlaCar is creating an entirely new, people powered, travel network.
Among BlaBlaCar’s core ambitions is launching a new business line that is set to fuel tremendous growth for the company, which is the integration of buses and a commuter carpooling service in the same marketplace, which will strengthen BlaBlaCar's position as the go-to for place shared road mobility.

BlaBlaCar Brazil, which is launching a marketplace of long distance bus tickets in 2020, is looking for an Account Manager with broad interests to manage the relationship with our bus partners and work on projects across the whole company, mostly related to B2B Sourcing, Sales support, and Business Development.  In this position you will have the unique opportunity to contribute in building a new vertical at BlaBlaCar. We are looking for someone who has the grit and motivation to join the entrepreneurial adventure.

What you will directly contribute to

• Management of the after-sales relationship with partners (bus operators) nationwide, ensuring a high level of satisfaction and zero daily friction;

• Champion relationship with partner in order to capture its needs and maximize results of the partnership; be the voice of the partner regarding product needs

• Management of campaigns (ex: discounts during low season) alongside partners and internal teams involved, predictively creating customized annual calendars and ensuring their execution;

• Track and ensure successful system integrations, unit testing, bug reporting and product enhancements;

• Monitoring and ensuring the success of the process of reporting and payments for partners;

• Support creation and improvement of processes, policies, procedures and business strategies;

• Perform data gathering, market research, competition analysis and data analysis for strategic decision-making and stakeholders reporting

• Work remotely partnering with global teams (Marketing, operations, product, tech, data science, and finance), whilst interfacing and actively engaging with the local stakeholders, communicating complex analytical insights, reporting performance results (OKRs and KPIs) and business implications effectively

• Background

  • 2-5 years of experience with account management, business analysis, business development, inside sales, management/strategic consulting, or project management

  • Previous experience with B2B Partnerships. (at startups or bus market is a plus)

  • Bachelor degree needed. Engineering, Economics, Business Administration is a plus

  • At least one relevant volunteering, academic or professional international experience

• Hard skills

  • Strong communication skills and ability to present in a clear, structured and concise manner to all levels

  • Ability to work with data to define priorities, actionable insights, and present results - excellent skills to build outstanding Presentation and Spreadsheets 

  • Python, R or SQL a plus

  • Strong knowledge of the internet/technology ecosystem

  • Being able to create persuasive storytellings and improvise

  • Ability to structure solutions for complex problems

  • Fluent Portuguese and English, with both formal written and verbal proficiency

• Soft skill

  • Extreme orientation to details and organization

  • Ability to relate by naturally engaging people around you, building strong relationships and personal bonds;

  • Ability to work in ambiguous situations and across organizational boundaries, working independently and creating a path forward - bias for action

  • Belief in the value of participating in, and contributing to a collaborative team environment

  • Resilience: ability to learn from failure, capacity to bounce back and work with high levels of uncertainty

  • Ability to change and work in a fast paced environment with high tasks' volume, variety and velocity

  • Be humble, structured, motivated by innovation and a relentless doer

What we offer to our employees

• A start-up spirit that fosters agility, teamwork and impact

• High-growth and fast-paced environment

• An inspiring and familiar working environment

• Free carpooling to live our value “Be The Member”

• Annual BlaBlaBreak which takes us all for an unforgettable weekend in Paris!!

• Possibility to do a BlaBlaSwap once a year and go work from another BlaBlaOffice abroad

• Competitive compensation package based on your experience

   

Practical Information

• Location: São Paulo (Availability for spot traveling accross the country)

• Contract: Permanent Contract (CLT)

• Start: As soon as possible!