Project Manager in Community Relations

  • Full-time

Company Description

BlaBlaCar’s vision is to bring fairness, freedom and fraternity to the world of travel. 

BlaBlaCar was created in 2006 with one dream in mind: fill the millions of empty seats on the road to create an efficient, affordable and friendly way to travel. Today, our global, trusted community counts 75 million members in 22 countries, enabling a smarter, large scale and truly sustainable transport network. 

Born from a simple idea of people sharing their rides, BlaBlaCar’s ambition is to become the go-to marketplace for shared road mobility. We offer long distance carpooling service, a commuting carpooling service, and since 2018  a marketplace bus service too. A filled bus emits one third of the emissions per passenger kilometer as an average car. So we want to fill those seats too! 

In 2018, 84 million travellers used BlaBlaCar globally saving 1.6 million tons of CO2. Meanwhile we enabled human connections, bringing people closer together in more ways than one with 87% of members say that carpooling is an enriching experience. 

BlaBlaCar offers a truly and unique international environment with a team counting 35 nationalities,  serving a global member-base from 8 offices in Berlin, Kiev, Madrid, Milan, Moscow, Paris (HQ), São Paulo, Warsaw. English is the official spoken language across BlaBlaCar. We are privately-held and founder-led. Our team of 500 employees is entrepreneurial, passionate, and fundamentally mission-driven. 

Job Description

Why join us? 

One of BlaBlaCar’s key strategic goals is to foster a highly engaged community of users. The Community Relations team at BlaBlaCar is an international, multiple awards-winning team that aims at providing assistance to this community and contributes to the great experience of our users.. This ensures our members an enriching and trustworthy experience. The Community Relations team is answering questions and requests in 20 different languages, every day and 7 days a week.

We are currently looking for a Project Manager dedicated to this team and directly reporting and working within our Community Relations Strategy team.

What you will directly contribute to

  • Initiate, implement and follow-up on internal Community Relations projects that will assure continuous improvement of the team.
  • Propose process and tool improvements to make sure we meet our targets on all main objectives.
  • Create playbooks and document new processes to be shared across teams (both internally in CR and external stakeholders). 
  • Work closely with other teams to propose adaptations and evolutions of Community Relations processes in response to product / tech / operational / company updates. 
  • Set-up new reporting in Zendesk and maintain the existing ones.
  • Prepare regular and ad-hoc reporting to measure the internal teams' performance on main KPIs and propose continuous improvement projects.

Qualifications

What you will need to be successful 

  • Prior successful experience in reporting analyst or project management roles
  • Excellent communication skills in English (written and verbal)
  • A strong ability to engage different stakeholders
  • Enjoy taking ownership of a project, from the creation until the implementation
  • Data-driven and problem-solving mindset 
  • Be humble, structured, organized, motivated by innovation
  • Enjoy working as a team-player and learning from others

Additional Information

A few practical details about the role

  • Start: As soon as you are ready!
  • Location: Paris HQ 
  • Contract: Permanent contract (CDI)
  • Compensation: Competitive package based on experience 
 

What we offer all of our employees 

  • The opportunity to have a meaningful impact, building a CO2-saving global travel network enabling strong human connections too. 
  • A strong “Fun & Serious” company culture  
  • An international environment with a team counting 35 nationalities,  serving a global member-base from 8 offices around the world (Berlin, Kiev, Madrid, Milan, Moscow, Paris (HQ), São Paulo, Warsaw)
  • State-of-the-art office spaces, in a great location
  • A start-up spirit grounded in agility & teamwork 
  • Challenging career opportunities in a high-growth and fast-paced environment 
  • Bi-Weekly team-all BlaBlaTalks to learn from each other
  • Weekly Tech Demos, so that we’re all up to date with where our product stands

And some other great perks!

  • Free carpooling and bus rides to live our value “Be The Member”. 
  • BlaBlaBreak which takes us all for an unforgettable weekend every 18 months
  • Possibility to work from another BlaBlaOffice abroad for a week once a year (BlaBlaSwap)
 

What is next

If you are ready to join our exciting journey, please apply below: upload your resume in English (PDF format) and answer our questions in English.

Kindly note that only complete applications will be reviewed by our hiring team and that all your information will be kept confidential.

You can expect us to review your application within the following 2 weeks. If your application fits our requirements, we will invite you to take an analytical test. This step is followed by several face to face or online interviews and a case study.

 

BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.