Bus Operations Intern - Milan
- Full-time
Company Description
BlaBlaCar is the world’s leading long-distance carpooling platform – a global, trusted community of 70 million drivers and passengers in 22 countries.
The platform connects people looking to travel long distances with drivers heading the same way, so they can travel together and share the cost.
With the recent integration of a coach network and a commuter carpooling service, BlaBlaCar aims to become the go-to for shared road mobility.
Affordable, convenient and user-friendly, wherever there’s a road, there’s a BlaBlaCar.
Job Description
Why join us?
BlaBlaCar is launching a new business line (BlaBlaBus) that is set to fuel tremendous growth for the company. You have the opportunity to join our team in the early days and help to build the next European coach network from scratch.
As Bus stops and Quality Intern, you’ll be responsible for various operational tasks. From setting up and improving processes to overseeing the daily operations and building up a partner network of bus companies.
This role requires a high reactivity, strong communication, organizational and negotiation skills.
We are looking for someone who has the grit and motivation to join the entrepreneurial adventure.
What you will directly contribute to
Operational and daily management of bus stations
Negotiate conditions with bus stations and ensure regular monitoring
Follow the implementation of the relevant ticketing and operational systems, processes and procedures to support smooth day-to-day operations at all bus stops
Obtain the necessary authorizations for the establishment of a stop point
Implementation of the customer experience in the stops (signage, boarding process…)
Manage relationships with providers, institutions, local authorities, terminal manager…
Implement and evolve the Safety & Quality system by proposing action plans following audits, controls, and customer surveys
Conduct quality checks on the road
Ensure technical support for operations, including the development of training and professional skills
Provide operational support to the Bus Operations team(partners management, bus quality, ...)
Qualifications
What you will need to be successful
- End of study internship
- Entrepreneurial acumen
- Italian mother tongue, good level of English
- Strong communication and organizational skills
- Operational agility and solution-driven mindset
- High energy, humble and motivated by innovation and constant chance
- Enjoy working as a team-player and learning from others
Additional Information
A few practical details about the role:
Start: As soon as you are ready!
Location: Milan
Contract: Internship 4-6 months
What we offer all of our employees:
A start-up spirit that fosters agility, teamwork and impact
An inspiring working environment including state-of-the-art office spaces
Free carpooling to live our value “Be The Member”
Annual BlaBlaBreak which takes us all for an unforgettable weekend
Possibility to do a BlaBlaSwap once a year and go work from another BlaBlaOffice abroad
Bi-Weekly BlaBlaTalks when we learn from each other
Weekly Tech Demos
What is next?
If you are ready to join our exciting journey, please apply below: upload your resume in English (PDF format) and answer our questions in English.
Kindly note that only complete applications will be reviewed by our hiring team and that all your information will be kept confidential.