Bilingual Member Relations Agent (Brazil)

  • Full-time

Company Description

BlaBlaCar is the global leader in long-distance carpooling. We are an innovative and fast-growing company building a unique community of members to transform the way people travel!

One of BlaBlaCar’s key strategic goals is to foster a highly engaged community of users. The Member Relations Team at BlaBlaCar aims at providing assistance to this community, by listening to users, guiding them and satisfying them. This ensures our members an enriching and trustworthy experience. The Member Relations Team is answering questions and requests in 30 different languages, everyday and 7 days a week.

For more information about us, please visit www.blablacar.com/dreamjobs

Job Description

What you will directly contribute to:

  • Moderating member profiles and their content (vehicle pictures, trips, etc.)
  • Answering to member messages in a timely manner
  • Providing users with guidance and support through various channels at high quality level (we offer a 100% response service)
  • Overseeing the overall activity on our social media (Facebook, Twitter, etc.) and maintaining dynamics within the Brazilian community
  • Gathering members' feedback and communicating it to the Tech Team
  • Reporting into the Manager in Paris HQ
  • Improving the overall member experience

For this position, you will be working mostly in the office and some hours remotely from home.

Qualifications

What you will need to be successful:

  • Excellent proficiency in written and spoken Portuguese and English
  • Experience in customer service of course a plus
  • Proven ability to prioritise busy workloads
  • Sincere willingness to fairly balance our business and members' needs
  • Strong ability to work on his own while being dynamic and hardworking
  • Strong knowledge of the internet ecosystem
  • A prior experience using the service as a driver and/or a passenger would be a plus
  • Be humble, structured, organised, motivated by innovation and a relentless doer
  • Enjoy working as a team-player and learning from others

Additional Information

A few practical details about the role

  • Start: Early June
  • Location: Sao Paulo office + homeworking
  • Contract: CLT contract, 1 year (renewable)
  • Working hours: 40 hours per week, including 2-3 days in the office + evenings and weekends from home
  • Compensation: According to profile and experience

What we offer all of our employees

  • A start-up spirit that fosters agility, teamwork and impact
  • An inspiring working environment including state-of-the-art office spaces
  • Free carpooling to experience our value “Think it. Build it. Use it.”
  • Weekly BlaBlaTalks when we learn from each others
  • And many more to check out on BlaBlaCar.com/dreamjobs

What is next

If you are ready to join our exciting journey, please apply below: upload your resume in English (PDF format) and answer to our questions. You might have to answer a question in your mother tongue or in the language of the position you’re applying for. Please note that only complete applications will be reviewed by our hiring team and that all your information will be kept confidential.

You can expect us to review your application within the following 2 weeks. If your application and profile fit our requirements, we will send you a first video test and invite you for a first call with one of our recruiters. Then, we will invite you for various interviews with our Member Relations team and our Sao Paulo team.



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