Founded in 2017, Biza.io was built with the vision of becoming a world class SaaS solution to meet the complex and rapidly changing Consumer Data Right specification. We’re focused on implementing and delivering innovative solutions within the CDR landscape empowering Australians to take control of and share their own data

From humble beginnings as a bootstrapped tech start-up, Biza.io is on a mission to scale after securing a Series A investment of $7.5m in 2022. Our solutions are enabling thriving open data ecosystems that are changing the way the world shares data, driving innovation in the financial services sector and cost savings for consumers as a result.

We now have more than 18 million consumers with data-sharing access enabled by our technology and that’s just the beginning!

As a Technical Writer, you'll be responsible for the documentation that helps clarify our customer’s understanding of our SaaS B2B software products. You will lead CX-centric analysis of the information a customer will need on their journey and both architect and create technical content to best serve our users with the information when they need it.

You'll work alongside the technical and product/UX teams to discover knowledge about the systems, upcoming changes to the systems and how best to communicate these details and changes to our customers via our customer facing documentation.

You'll also have the opportunity to: 

• Create content and edit content created by subject matter experts with high attention to detail and quality
• Identify which pieces of information a customer will need about our software systems and the best point of their customer journey to present it to them
• Utilise your technical expertise to be able learn technical details our products from subject matter experts and develop your own understanding of the system
• Elevate the customer onboarding process through by minimising high touch support due to to confusion/ missing information 

• Significant experience in technical writing 
• Demonstrated ability to learn the technical details and understand of deeply complicated software systems
• Must be comfortable working in a fast-paced, information rich environment where a self-directed prioritisation of content creation will be essential 
• Awareness of how to tailor information for varying levels of organisation; from enterprise to SME and technical/ non-technical users 
• Prior success architecting content strategies and layouts to minimise customer onboarding time and minimising support load

Biza.io is a “remote native” company with flexible working options to allow our employees to do their best work in a way that suits them. We also offer a number of great benefits we’re proud of, such as:

• Employee Share Options Scheme
• Floating public holidays – use them when it suits you
• Corporate phone and plan
• Corporate internet plan
• WFH/tech allowance when you join
• Annual budget to spend on learning and development
• Generous referral scheme so you can reap the rewards of helping us grow!

If this sounds like you and you want to be a part of the data revolution in Australia, apply now!