The Learning Program Coordinator provides high quality support for the learning and development organization. This role focuses on technical and logistical support of training programs in Microsoft Teams. The role owner also handles troubleshooting, roster management, and client consultation requests. Learning Program Coordinator serves as the critical link between the Biogen learning and development organization  and the Learning Services teams. This role will report to the Centralized Learning Services organization.

What You’ll Do

• Provide support in English Language only.
• Manage coordination and logistics for training, including room and instructor scheduling, invitation management, monitoring waitlist, confirming attendance, etc. 
• Production support for meetings and classes, such as polls, chat monitoring, whiteboard, troubleshooting support
• Send invites, pre-work and post-program emails with resources; Pre meeting dry run
• Record attendance in Biogen University, request approval to record sessions as required; send Program survey and provide results as requested
• Create, edit, and manage training program guides; run standard completion/attendance reports within Biogen University; use Power BI to extract reports from Qualtrics

Working hours may differ from 8-16, to 10-18 (in 90% of time), very rarely 12-20 (in 10% of time).

Who You Are

You are a service-oriented individual experienced with customer support/or case management. You love working with cross-functional stakeholders in a collaborative and dynamic work environment and always approach initiatives with the end-user perspective in mind.

Required skills:

• 1 year of experience in customer service (customer support, technical support)
• Strong command of Microsoft Teams
• Proficient command in English (B2/C1)
• Possesses critical thinking, problem-solving skills, and a strong focus on continuous improvement
• Ability to prioritize workload in a fast-paced environment
• Ability to manage multiple training programs/projects at the same time
• Bachelor’s degree or the equivalent combination of education and experience required

Nice to haves:

• Facilitating and producing meetings/trainings experience
• Experience with a ticketing system/case management (ServiceNow preferred)
• Experience working in a shared service center

At our newly built, centrally located Warsaw office, our team supports a global organization with dedication and innovation. In this office, where 31 nationalities form our community, we celebrate the strength that comes from differences in backgrounds, experiences, and perspectives. This commitment to fostering a supportive and inclusive workplace has earned us a Great Place to Work Certificate for three consecutive years and Best Places to Work Awards in both Poland and Europe.

What drives us every day is our unique purpose, working passionately to change the lives of patients affected by rare neurological diseases. If our mission resonates with your heart and career aspirations, join our team.

We eagerly anticipate welcoming you to our dynamic and collaborative environment, where together, we make a meaningful impact on a global scale.

Why Biogen?

Our mission to find therapies for neurological and rare diseases is a unique focus within our industry and this shared purpose is what connects us as a team. We work together to overcome obstacles and to follow the science. We are resilient as we strive to make an impact on our patients’ lives and on changing the course of medicine. Together, we pioneer. Together, we thrive.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts