What you do 

Customer Service

• Provide answers and solutions to Aravo users via the ServiceNow ticketing system, emails, Teams chat, and calls.
• Monitor the vendors' onboarding progress and reach out to the Business Owners to decrease the duration of the vendor onboarding.
• Receive feedback from the customers and transfer this to the appropriate area

Internal documentation and continuous improvement

• Review the internal documentation while performing the tasks, to ensure the accuracy of the process description, and make corrections or suggestions as needed.
• Work on creating Standard Response templates to be used in ServiceNow to allow an increase in the team efficiency on ticket communication.

Escalation of System Technical issues

• Work with the team members to address technical issues on time and provide a solution to the customer with the support of the team.

Who you are: 
You are a student of final year or a graduate (not later than 6 months after graduation), eager to learn and willing to challenge status quo. You have an international mind-set, communication skills and you are a team-player.

Required Skills:

• Proficiency in English is a must;
• Comfortable working in Excel is a nice to have
• Ability to navigate in multitasking environment
• Comfortable working with customers including verbal and written communication
• Communicative, organized, and accountable

Join our Global Business Services Center in Poland!

The vision of GBS at Biogen is to be recognized as a world-class Global Business Services organization driven by the desire for excellence in its people, business solutions, execution and partnerships with internal and external customers.

We offer:

• A paid internship program (12 months) in a dynamic and one of the oldest biotechnology company in the world 
• Company mission you can be really proud of
• Work with diverse and knowledgeable multinational teams
• Opportunities to learn and grow 
• 32 hours of internship per week

More details: https://www.biogen.com/en_us/careers.html

Why Biogen?

Our mission to find therapies for neurological and rare diseases is a unique focus within our industry and this shared purpose is what connects us as a team. We work together to overcome obstacles and to follow the science. We are resilient as we strive to make an impact on our patients’ lives and on changing the course of medicine. Together, we pioneer. Together, we thrive.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts