About This Role 
Biogen is seeking a proven Service Delivery Manager who has expertise in operational excellence to redefine our suite of Identity services. This senior leader will report directly to the Head of Access Automation within our Cybersecurity organization and lead a team of ~10-20 MSP resources.  Access Automation is a cornerstone of Biogen’s application security and GXP/Quality compliance programs.  This role will ultimately impact every key application user in the corporation and is a critical customer-facing leadership position within our Cybersecurity organization. This position reports into the Head of Access Automation, Cybersecurity.

What You’ll Do 
•    Work directly with stakeholders and with Stakeholder Success Leads to ensure that Identity & Access Automation services meet their needs and expectations. 
•    Develop and implement service delivery strategies and plans that align with Biogen's goals and objectives. Ensure that Access Automation services are delivered to stakeholders in an effective, efficient, and timely manner. 
•    Ensure that Access Automation services are of high quality and meet or exceed stakeholder expectations. This includes monitoring service quality, identifying areas for improvement, and implementing quality improvement initiatives. 
•    Analyze service delivery data, identifying trends and issues, and developing recommendations for improvement. 
•    Ensure that Access Automation services are delivered in compliance with organizational policies, standards, and regulatory requirements. Align with business governance bodies and procedures to ensure appropriate input across relevant stakeholder functions. 
•    Continuously monitor and improve services to meet changing stakeholder needs and expectations. 
•    Ensure that all IT services are delivered within the allocated budget targets. 

Who You Are 
You are resourceful and driven to deliver a superior customer experience. You have demonstrable experience troubleshooting complex processes, finding the root cause and driving continuous improvement.  You are able to adapt to different stakeholders’ technical abilities and communicate effectively with business and IT professionals. 

Required Skills 
•    8+ years of IT experience, including 3-5 years of service delivery and service management across Identity services 
•    Knowledge across Identity Governance Administration (IGA) platforms (Sailpoint), Identity Assurance platforms (MS Active Directory, Azure, Okta) and PAM platforms (CyberArk).
•    Stakeholder Relationship Management
•    Requirements Definition and Management 
•    IT Performance Reporting and Analysis 
•    Vendor/Partner Management
•    Solution Planning 
•    Configuration Management 
•    SLA Management
•    Financial Management
•    Application Support Management 
•    Demand Management

Preferred Skills
•    Project Management 
•    Software Design

Education:  Undergraduate degree or the equivalent combination of education and experience required
 

The base compensation range for this role is $116,100 to $187,100. Base salary is determined by a combination of factors including, but not limited to, job related years of relevant experience, internal equity, and location of the job. Additionally, this role is eligible for participation in Biogen’s LTI grants and other incentive programs. Biogen offers a full range of benefits that include medical, dental, life, long and short-term disability insurances, vacation, end-of-year shutdown, and 401K participation and matching contributions.

Diversity is key for the survival of our ecosystem. I believe it is the single most important factor for a balanced flourishing environment where everyone thrives.” Guy Hadari – Chief Information Officer- Biogen.

Why Biogen?

Our mission to find therapies for neurological and rare diseases is a unique focus within our industry and this shared purpose is what connects us as a team. We work together to overcome obstacles and to follow the science. We are resilient as we strive to make an impact on our patients’ lives and on changing the course of medicine. Together, we pioneer. Together, we thrive.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.