About This Role
The Learning Program Coordinator provides high quality support for the learning and development organization. This role focuses on technical and logistical support of training programs in Microsoft Teams. The Learning Program Coordinator also handles troubleshooting, roster management, and client consultation requests. This role uses GXP-related systems and serves as the critical link between the Talent & Organization Performance and the Learning Services teams. This role will report to the Centralized Learning Services organization. 

This is a remote role, however, it could also be based in North Carolina as a hybrid role.

What You’ll Do
·    Perform Learning Program Coordinator tasks, to include: 
o    Manage coordination and logistics for training, including room and instructor scheduling, invitation management, monitoring waitlist, confirming attendance, etc.
o    Production support for meetings and classes, such as polls, chat monitoring, whiteboard, breakout room management 
o    Send invites, pre-work and post-program emails with resources
o    Pre-meeting dry run
o    Troubleshoot support for participants
o    Request approval to record sessions as required
o    Record attendance in Biogen University
o    Send Program survey and provide results as requested 
o    Use Power BI to extract reports from Qualtrics
o    Run standard completion/attendance reports within Biogen University
o    Create, edit, and manage training program guides
o    Other responsibilities as assigned
·    Act as the initial point of contact for customers by answering inquiries and providing timely logistical/organizational support for training programs or classes. Respond to and troubleshoot inquiries related to training program issues. 
·    Support operational processing activities within the established SLAs.
 

Who You Are
You are a service-oriented individual experienced with customer support/or case management. You love working with cross-functional stakeholders in a collaborative and dynamic work environment and always approach initiatives with the end-user perspective in mind.
·    1-3 years of experience in learning, customer service or technical support is required
·    Strong command of Microsoft Teams 
·    Experience with a ticketing system/case management (ServiceNow preferred)
·    Experience working in a shared service center is a plus 
·    Possesses critical thinking, problem-solving skills, and a strong focus on continuous improvement
·    Ability to prioritize workload in a fast-paced environment
·    Ability to manage multiple training programs/projects at the same time
·    Bachelor’s degree or the equivalent combination of education and experience required
 

Why Biogen?

Our mission to find therapies for neurological and rare diseases is a unique focus within our industry and this shared purpose is what connects us as a team. We work together to overcome obstacles and to follow the science. We are resilient as we strive to make an impact on our patients’ lives and on changing the course of medicine. Together, we pioneer. Together, we thrive.