About This Role
The LMS Administrator provides high quality support for the learning services team. This role manages complex requests to be executed in the Learning Management System. The LMS Administrator also handles troubleshooting, reporting, and client consultation requests. This role uses GXP-related systems in support of clinical, biometrics, regulatory affairs, medical affairs, manufacturing, and quality assurance functional areas. This role will report to the R&D, Corporate, and Affiliates functionally-aligned pillar. 

What You’ll Do
•    Perform LMS Administration tasks, to include: 
o    Uploading and testing content
o    Creating Instructor Led and On the Job Trainings in the LMS
o    Building complex Curriculums and Programs
o    Editing and revising items, curricula, programs, as needed
o    Creation and management of assignment profiles and direct assignments
o    Records management and recording learning history
o    Pulling and managing report subscriptions; audit support as needed
•    Act as the initial point of contact for learners by answering inquiries and providing immediate resolution or careful redirection to escalated support resources. Respond to and troubleshoot inquiries related to training courses issues. Collaborate with the Senior LMS Administrator to resolve learner issues in a thorough and timely manner
•    Support operational processing activities and participate in User Acceptance Testing, when necessary. 
 

Who You Are
You are a service-oriented individual experienced with LMS administration, customer service or case management. You love working with cross-functional stakeholders in a collaborative and dynamic work environment and always approach initiatives with the end-user perspective in mind.

•    2-4 years of experience in customer service, learning or general human resources 
•    Experience with the SuccessFactors-SAP Learning Management System (LMS) or other LMS systems preferred
•    GXP experience preferred
•    Experience with a ticketing system/case management preferred (ServiceNow preferred)
•    Experience working in a HR shared service center is a plus 
•    Possesses critical thinking and problem-solving skills 
•    Ability to prioritize workload in a fast-paced environment
•    Bachelor’s degree or the equivalent combination of education and experience required

Why Biogen? 
Our mission to find therapies for neurological and rare diseases is a unique focus within our industry and this shared purpose is what connects us as a team. We work together to overcome obstacles and to follow the science. We are resilient as we strive to make an impact on our patients’ lives and on changing the course of medicine. Together, we pioneer. Together, we thrive. 

The LMS Administrator provides high quality support for the learning services team. This role manages complex requests to be executed in the Learning Management System.