About This Role

The GBS Customer&Market Insights Manager leads a group of 7–8 Data Analysts/ Customer&Market Insights Analysts (various levels), that each oversees daily data, performance analysis and business reporting related activities for International markets. The manager acts as an advisor to direct reports to meet service line requirements and/or resolve technical problems, sets the strategy for the team and develops new capabilities and solutions for the team. The role reports to GBS DOSC Team Lead and works closely with CE&O functions in EU+/US markets.

 What You’ll Do

• manage the efficient flow services and information throughout the data functions of Biogen: builds relationships with and acts as a key resource and escalation point for internal and external customers;
• analyze cross functional processes, establishe and implement standard practices, process and procedure for group/department/program, translate strategic objectives into plans for team execution;
• be responsible to develop and guide services associated with analytics, ability to provide direction in data wrangling, analysis and diagnosis of business trends and opportunities;
• deal with high level of ambiguity and complexity, anticipates potential risks, develops corresponding contingency plans, and is capable of acting proactively in order to support strategic and/or complex decisions;
• provide regular updates to internal stakeholders within GBS on the status of the Service Line operations;
• ensuring Incidents in the operation of the Service line are appropriately logged, resolved, preventative actions identified, actioned and closed in accordance with the Incident Management process defined in the SLA (including the use of 5 Why’s analysis)
• ensuring that appropriate Standard Operating Procedures and Work Instructions exist in standardized formats, are understood and updated on a regular basis
• managing the addition of new services to the service line in the context of adding new geographical scope or additional services within the service line including: Scope definition, Resourcing, Recruitment, Training, Transitioning Services, Stabilization;
• drive standardization of processes across geographical scope defined in the SLA;
• provide inputs to Service Line Global Process Owners in developing Global Process Blueprints and facilitate the execution of process improvement projects defined therein within geographical scope of GBS Warsaw delivery site;
• manage client service requests including inputs, analysis, reviews and feedback.

Who You Are

You are experienced Customer&Market Iinsights Manager who is passionate about using data to drive key business decisions. You consider yourself a team player, who knows how to analyze cross functional processes. You are a person who actively maintains and expands your knowledge.

Required Skills

• minimum 5 years working experience in a data management or business analysis role with a minimum of 1 years of experience in a similar position with preference for the Biotech/Pharmaceutical industry
• people management experience and/or Cross Functional Project Management experience
• experience within management of service delivery team(s)
• strong quantitative and analytical skills, high comfort sourcing, manipulating, analyzing data to formulate and address ongoing business analytics and reporting
• strong problem solving and communication skills (excellent written and verbal communicator with the ability to articulate recommendations and key decision points to senior management)
• demonstrated experience reducing complex subjects to key points. Ability to work in fast paced environments and great organizational skills to effectively balance a broad range of projects and tasks in parallel
• advanced knowledge of data managing departments is required to highlight and anticipate risks and opportunities. Has in-depth understanding of process interdependencies across commercial functions.
• able to deal with high levels of ambiguity and complexity. Anticipates potential risks, develops corresponding contingency plans, and is capable of acting proactively in order to support strategic and/or complex decisions.
• exceptional team player (ability to direct and participate in cross functional and management teams). Ability to develop strong network across company
• strong influencing and negotiation skills to attain buy-in from different stakeholders and decision makers
• experience with data management and CMI tools, preferably:  Veeva, OpenXchange, Hyperion, Business Object, Qlik, Alteryx
• “R” analytical tool is a great advantage
• Project Management experience and ability to work in cross-functional teams
• Shared Services/Global Business Services experience running a team delivering relevant Service Line services to an international client base (either external or internal)
• experience of transitioning activity in the relevant Service Line into a Global Business Service
• Shared Services Experience: Service management, operational metrics and scorecards, and experience within a progressive global shared service operating model (preferred).

Join our Global Business Services Center in Poland!

The vision of GBS at Biogen is to be recognized as a world-class Global Business Services organization driven by the desire for excellence in its people, business solutions, execution and partnerships with internal and external customers.

We offer:

• Role in a dynamic and one of the oldest biotechnology company in the world 
• Company mission you can be really proud of
• Work with diverse and knowledgeable multinational teams
• Opportunities to learn and grow with GBS site in Poland
• Structured onboarding program
• Customized benefit package, e.g. MyBenefits cafeteria, annual bonus eligibility, medical care, opportunity to work remotely

 Why Biogen?

Our mission to find therapies for neurological and rare diseases is a unique focus within our industry and this shared purpose is what connects us as a team. We work together to overcome obstacles and to follow the science. We are resilient as we strive to make an impact on our patients’ lives and on changing the course of medicine. Together, we pioneer. Together, we thrive. More details: https://www.biogen.com/en_us/careers.html