The Company

At Biogen, our mission is clear: we are pioneers in neuroscience. Biogen discovers, develops, and delivers worldwide innovative therapies for people living with serious neurological and neurodegenerative diseases. One of the world’s first global biotechnology companies, Biogen was founded in 1978 and today has the leading portfolio of medicines to treat multiple sclerosis, has introduced the first and only approved treatment for spinal muscular atrophy, and is focused on advancing neuroscience research programs in Alzheimer’s disease and dementia, MS and neuroimmunology, movement disorders, neuromuscular disorders, acute neurology, neurocognitive disorders, pain, and ophthalmology. Biogen also manufactures and commercializes biosimilars of advanced biologics.

Global Business Services and Business Optimization

The Global Business Services (GBS) and Business Optimization team is a newly formed organization established to transform Biogen’s business processes with a vision of “Lean and Simple” operations to fuel commercial growth and the innovation pipeline.  Further, GBS will provide further value by developing and delivering a suite of business solutions and support services that are valued by internal customers.   GBS will deliver services by leveraging a global delivery model, operational transparency and metrics, leveraging global best practices, and a service-oriented process improvement culture.   All solutions will be supported by strong business cases and ultimately monitored for the effectiveness and efficiency against benchmarks and service level agreements.

The vision of GBS at Biogen is to be recognized as a world-class Global Business Services organization driven by the desire for excellence in its people, business solutions, execution and partnerships with internal customers to develop “Lean and Simple” business solutions.

The Position

Senior HR Coordinator is responsible for providing efficient HR operational support to new hires, current and former employees as well as HR Partners in a respective region. This position is responsible for complex problem resolution and case management for a designated region. Respective country specifics and basic labor regulations must be known and applied when delivering service.

Senior HR Coordinator delivers HR processes and, in some regions, also covers benefits, time and attendance and payroll activities. S/he liaise with HR Partners and CoEs to deliver timely and quality service, meeting set KPIs.

S/he is also responsible to come up with new enhancements to the processes run on this position, aimed at customer focus as well as cost and time effectiveness.

Main Responsibilities:

• Manage regional program services (onboarding, offboarding, workforce management, system updates and reporting; benefits, time and attendance and payroll).

• Collaborate with respective HR Partners and subject matter experts from CoEs to resolve and document complex issues raised by employees.

• Responsible for the management (creation, updates) of SOPs and process maps. Participation in knowledge sharing and training of other team members.

• Achieve set KPIs and goals, adhere to established customer service standards.

• Perform special projects as assigned by the management team.

• Previous experience (at least 3 years) in general human resources / benefits / payroll;
• Ability to understand, interpret and communicate HR policies, procedures and to deliver excellent customer care for complex queries;
• Critical thinking, problem solving and judgement skills; 
• Service-oriented attitude and willingness to train other team members;
• Good listening skills and patience to work with all types of employees;
• Ability to maintain professional relationship with stakeholders, engaged and can-do attitude, proactivity;
• Individual should have high energy with the ability to organize / prioritize workload;
• Fluent business English and Turkish is a must
• Ability to learn and understand HR/IT systems, computer skills

Education : Bachelor’s degree

Senior HR Coordinator is focused on providing effective regional support to employees, HRBPs and former employees. This position will be responsible for complex problem resolution and/or case management