Director, U.S. Customer & Market Insights, MS Team Lead

  • Full-time
  • Region: US
  • Department: Commercial

Job Description

Lead a team responsible for driving US performance by objectively defining and evaluating progress, enabling data-driven decisions, and proactively delivering actionable. More specifically, this role leads the team responsible for insights and analytics for the US brands, including primary marketing research, secondary analytics, and field insights and analytics. As a partner to commercial and marketing leadership, you will facilitate defining the most important business problems to be solved in the most efficient way.

Additionally, this role will lead the development of the monthly performance narrative and generation of insights supporting US brand / franchise strategy in collaboration with the brand lead, brand team, and (as appropriate) EU, and Global stakeholders. As a team lead, this role manages and develops team talent, actively seeks development opportunities and opportunities for team members to engage with the business.

*LI-SR6

Qualifications

The ideal candidate will have a track record for:

  • Team Leadership and Management – Experience leading high performing teams, coaching and mentoring. Identifying development opportunity for team
  • High Analytical Horsepower / Skillset – high comfort sourcing, manipulating, analyzing using basic tools (Excel) and visualizing data via standard tools/charting methods; ability to effectively present and defend analyses
  • Strong Project / Deliverable Management – ability to deliver complex analytical investigations and cross-functional projects with limited guidance; ability to scope, enhance the output/hypotheses and deliver analytical investigations and projects with limited oversight; seeks to understand the problem/issue, conducts cross-functional interviews and drives towards a well-structured deliverable
  • Basic Information Variety - familiarity with incorporating both qualitative and quantitative inputs into synthesized insights
  • High Customer-Orientation – internal customers as a service partner to marketing + other functions
  • Strong Communications – both efficient and succinct in verbal and written communications/deliverables; able to distill complex analyses into meaningful insights and conclusions for executive audiences
  • Cross-Functional Collaboration and Project Management – able to collaborate effectively with various functional partners to probe/ask questions, gather required information for analysis and participate as a value-added cross-functional partner
  • Dealing Well with Ambiguity / Intensity – operates well in a fast-paced environment driven by senior leadership requests and evolving needs
  • Independence – able to manage workload with limited guidance and support in prioritization; effective managing to expectations and ability to scope/prioritize work with relatively high independence
  • Executive Presence – high comfort in delivering and defending analyses/recommendations to senior management; ability to deliver succinct, effective messages both in verbal and written (i.e., executive summary) formats
  • Advanced Strategic Thinking – able to independently design/identify the ideal approach to answering complex business questions pulling from all available internal/external data sources; able to draft synthesized outputs and drive beyond the raw output of the analysis to actionable insights; anticipates the next question(s) from management
  • Functional experiences with primary research, competitive intelligence, secondary data sets, and advance analytical techniques and capabilities.

Experience Required:

  • Minimum 10 years relevant experience with a life sciences company or consulting firm supporting the healthcare industry
  • Consulting background strongly preferred
  • Solid understanding of commercial business and industry standard datasets –script (IQVIA), Patient (Specialty Pharmacies), and Managed Care (Symphony).
  • Strong analytical and quantitative skill set, including Excel modeling skills
  • Excellent strategic thinking capabilities with ability to synthesize large amounts of information and logically structure PowerPoint deliverables
  • Strong communication and project management skills
  • Driven, highly self-motivated, confident, high-energy, and bright individual
  • Strong computer aptitude and ability to learn systems quickly

Education: 

  • Bachelor's Degree Required ,MBA Preferred.

Additional Information

Lead a team responsible for driving US performance by objectively defining and evaluating progress, enabling data-driven decisions, and proactively delivering actionable. More specifically, this role leads the team responsible for insights and analytics for the US brands, including primary marketing research, secondary analytics, and field insights and analytics.

All your information will be kept confidential according to EEO guidelines.

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