Biogen has one of the most exciting pipelines in the Biotech / Pharmaceutical industry. We focus on the preparation for, and execution of, flawless commercialization of this pipeline, while at the same time continuing to build our key established brands. To aid in this journey, we are seeking an individual to join the Commercial and Medical IT team, that brings passion and experience in customer service and digital technologies.

Summary:

This role is accountable for IT System Ownership and Release Management of select Commercial and Medical applications. This role acts as a primary technical subject matter expert for specified systems, oversees technical resources and deliverables, and provides strategic input to technology roadmaps and future architecture enhancements.

Overall requirements

• Oversee the production support and enhancement releases for a specific business domain, in this case select Commercial and Medical applications with a focus on (but not limited to) Digital platforms and products, with a focus on Adobe Experience Manager and related Marketing applications
• Build deep understanding of the applications within the business domain and assess how solutions align/fit within the broader enterprise architecture
• Work with vendors, internal IT resources, and Business Leads to propose and execute strategic enhancements, redesign workflows to increase efficiencies, and streamline other technical processes
• Work with the development, production and support teams to provide design guidelines and impart knowledge on technical trends and solutions
• Work with Solution & Functional Architects to align domain-specific solutions with enterprise architecture standards and processes; understand surrounding solutions and enterprise information flow
• Provide technical guidance and oversight to the technical support team
• Translate detailed business and technical requirements into high-performing, reliable conceptual roadmaps and solutions that meet business needs
• Create a collaborative environment for work through respect, honestly, transparency and empathy

Detailed responsibilities

• Plan and oversee implementation of complex enhancements and incremental updates to domain-specific applications
• Conduct research on emerging technologies in support of systems development efforts, advise IT and Business management of technology trends and best practices to support domain solutions, and drive implementation of technology strategy and roadmap directions
• Collaborate with cross-functional business teams and IT teams to understand the end-to-end business processes and functional requirements
• Work with IT functional leads and project managers upstream & downstream (project planning & initiation phase as well as delivery phase) to define initiatives, scope, plan, and objectives to ensure appropriate delivery budget planning & resourcing
• Develop and facilitate strategies for system, data and application integration, ensuring that interfaces supporting domain solutions are properly identified, designed, and implemented
• Provide oversight and guidance to all related technical support teams: work with and manage team of internal and external 3rd party technical resources performing production support and analysis, design, configuration, development, testing, and deployment activities related to enhancement and product releases
• Ensure internal and external 3rd party resources comply with the Biogen SDLC methodology to ensure the delivery of highly scalable and secure solutions that are optimized for performance
• Manage efforts across Support and satellite system specialists to ensure overall integrity and consistency of final proposed solutions
• Ensure maintenance and quality of architecture documentation
• Transition solutions, once delivered, to the technical support team for ongoing support and maintenance
• Provide guidance to operational solution support team as needed

Education: Undergraduate or graduate degree with 5+ years relevant experience

• Strong understanding of IT service management / ITIL concepts (incident, problem, change, configuration mgmt, etc), DevOps methodologies, standards, and tools
• 5 years’ relevant experience in IT, systems/platform architecture within a life sciences, services company or related consulting firm

 Applied experience managing:

Adobe Experience Manager (AEM) Platform – IT System Ownership

• Agile development methodology
• Application deployment and monitoring tools
• ITIL Service Management
• Integrations with digital content delivery tools and frameworks
• Expertise in JavaScript / HTML / CSS
• Expertise in SOAP and RESTful API web services
• Expertise in mySQL / PL-SQL and/or SQL

Marketing Applications – Marketing Data Providers / Mtg Event Mgmt / Campaign Mgmt

• Technologies: Meeting Management Service Provider Platforms / Meeting Content Mgmt

• Oversight of onsite and offshore technical support teams
• Research, implementation of new product features, functionality with customer prototyping, pilots
• Research and implementation of new ways to provide analytical insights based on data originating from multiple source systems
• Experience with database design concepts, middleware concepts, user interface development, and information security engineering
• Familiarity with Vault platform technical limitations, and common technical design patterns, integration patterns and business application development patterns
• Strong understanding of SDLC methodologies (Waterfall, Agile, SCRUM, hybrid, other)
• Strong understanding of technologies supporting access management
• Excellent problem solving and analytical capabilities with ability to understand commercial business information, logically structure them into IT elements that build practical solutions, identify root causes of issues, conduct troubleshooting, and perform impact analysis
• Excellent written and verbal communication skills

Preferred:

• AEM product certification
• Previous experience developing and/or testing software applications, and supporting dynamic application environments

High comfort-level with related database, web, and integration technologies:

• • Informatica / Extract Transform Load (ETL)
  • Internal / external integrations (Web Services / XML / etc)
  • Master Data Management (MDM)
  • Jira administration
  • Bitbucket administration
• ITIL Service Management certification
• ServiceNow certification
• GxP application development and/or technical support

This role is accountable for IT System Ownership and Release Management of select Commercial and Medical applications. This role acts as a primary technical subject matter expert for specified systems, oversees technical resources and deliverables, and provides strategic input to technology roadmaps and future architecture enhancements.

All your information will be kept confidential according to EEO guidelines.