The Director of Patient Services Alzheimer’s Partner & Site Management will lead a team of 1-2 people and is responsible for the Patient Services Alternate Site set-up, Operational Management, and oversight to ensure sourcing and operational execution of outsourced partners and launch contingency planning is successfully executed to ensure customer service levels are delivered.  This role will direct cross-functional teams, oversee extensive budgets, and provide direction and oversight of patient and caregiver services spread across up to three contact centers, manage functional vendor spend budget, facilitate contract negotiations, implement timelines and manage key performance indicators to ensure the successful and cost-effective deliver of any contracted services to drive patient access to appropriate therapy.  This role effectively collaborates and partners with senior levels of the organization to ensure key strategic initiatives are successfully implemented and deliver the expected outcome.  This role will coach, mentor, and develop direct reports to effectively position them for advancement opportunities in the future.  This position is critical to the business by ensuring our customers have access to services to effectively remove non-clinical barriers to treatment and overall functional outsourced partner annual spend of ~$30M OPEX supporting the Alzheimer’s business ensuring organizational goals and objectives are achieved and that opportunities enhance the value of Patient Services.  She/he must have the ability to work in a multi-site team environment and effectively lead program implementation, analysis, and operations across sites and influence key members of leadership to drive business objectives.

Responsibilities:

·       Direct activities to develop and recommend contracting strategies that drive brand and commercial strategic imperatives and improve patient access to Biogen products and achieve the desired customer experience

·       Influence cross-functional partners and gain alignment on proposed direction of Patient Services contracted services by creating communications outlining the value of each proposal supported by robust data analysis including the outlined value to customers and Biogen

·       Establishes vision, national strategy and priorities for all Patient Services Alzheimer’s Partners

·       Establish a culture of performance, collaboration and compliance with the partner(s)

·       Lead to present new ideas, gain alignment, present to Sr. Leadership, and participate in trade-off discussions on how to prioritize key strategic initiatives

·       Consult and collaborate with Legal and Compliance to ensure all programs are within state and federal regulations to minimize risk to the organization

·       Create and deliver business readouts that demonstrate optimization of strategy and outlines risks with key recommendations for adjustment

·       Lead Field Integration strategy to align goals and enhance awareness of Patient Services with internal stakeholders.  Proactively seek opportunities to enhance and understand roadblocks with our field sales and Managed Markets field team organizations to share ideas and collaborate on how Patient Services could remove these barriers to further better the brand. 

·       Review & analyze monthly partner spend forecasts to ensure budget adherence

·       Develop budget mitigation strategies to ensure expenses are on target

·       Forecast upcoming expenses to ensure vendors are adequately staffed to meet the needs / expectations of the business.

·       Create performance tracking tools to effectively monitor how vendors are performing against budget

·       Direct activities to ensure partners are meeting all quality and compliance requirements

·       Lead new partner onboarding and training process

·       Lead negotiating vendor contracts as new services are identified, needed or expanded

·       Collaborate with IT to ensure all system enhancements and improvement opportunities identified are completed timely and functioning properly

·       Partners with leadership to ensure updated training materials are being effectively utilized

·       Effectively partner with the Brand, Marketing, and Market Access teams to ensure vendor project deliverables are on-target

·       Financial forecasting & planning experience

·       Travel required – 50%, up to ~70%

*LI-SRC6

·       10 - 15+ years commercial experience in pharmaceutical or biotech industry

·       10+ years manager experience within a matrix driven organization

·       10+ years in a functional role with subject matter expertise in call center best practices and technologies, productivity, quality measures, culture alignment, and site expansion builds

·       Proven record in project management and strategic planning

·       Experience in launching new products, services, or expansions preferred

·       Superior verbal and written communication skills to influence cross and interdepartmental performance and present complex information to front line employees, call center management, and senior executives.

·       Apply critical thinking and objectivity in assessing portfolio & corporate strategic challenges, quickly analyzing data and driving towards recommendations

·       Passion for problem solving, strategic perspective and strong analytical critical thinking skills, including the ability to interpret and synthesize information from various sources

·       Strong leadership qualities and collaborative work style with the ability to work effectively with and influence individuals across a wide array of functions and levels in the organization

·       Strong Microsoft Excel skills and experience performing financial analysis

·       Highly motivated, with track record of initiative, high achievement and superb attention to detail

·       Action oriented; Ability to adapt to change and implement quickly based on overall direction and needs of the company.

Education:

Bachelor’s Degree Required
Master’s Degree Preferred (MBA, MHA, or equivalent)

All your information will be kept confidential according to EEO guidelines.