Support Analyst, IT Deskside Services
- Weston, MA
- Department: Information Technology
- Region: US
· Management of incident queue for US Field Force support for daily customer escalations and expectations to a successful resolution
· Supervise the system build and delivery processes and the resources directly responsible for performing those tasks.
· Provide support for Field Force laptops, iPads, and assorted mobile devices.
· Partner with Field Operations, Field Training, IT Commercial and Global Desktop teams on projects impacting remote users to ensure successful and effective deployment, to include Field Force POA events.
· Provide on-site support when Field Force staff are visiting the local corporate offices.
· Document and maintain standards for US remote customer hardware, applications and troubleshooting processes.
· Experience supporting and troubleshooting issues with PC technologies, peripherals, applications and networks with minimum supervision.
· Experience supporting and troubleshooting mobile devices and applications, including iOS and Android
· Excellent Support and customer service experience
Previous experience supporting remote users in a corporate environment.
All your information will be kept confidential according to EEO guidelines.