Support Analyst, IT Deskside Services

  • Weston, MA
  • Full-time
  • Department: Information Technology
  • Region: US

Job Description

·         Management of incident queue for US Field Force support for daily customer escalations and expectations to a successful resolution

·         Supervise the system build and delivery processes and the resources directly responsible for performing those tasks.

·         Provide support for Field Force laptops, iPads, and assorted mobile devices.

·         Partner with Field Operations, Field Training, IT Commercial and Global Desktop teams on projects impacting remote users to ensure successful and effective deployment, to include Field Force POA events.

·         Provide on-site support when Field Force staff are visiting the local corporate offices.

·         Document and maintain standards for US remote customer hardware, applications and troubleshooting processes.

Qualifications

·         Experience supporting and troubleshooting issues with PC technologies, peripherals, applications and networks with minimum supervision.

·         Experience supporting and troubleshooting mobile devices and applications, including iOS and Android

·         Excellent Support and customer service experience

Previous experience supporting remote users in a corporate environment.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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