Biogen is in search of 2 Key Customer Managers to support the Multiple Sclerosis Franchise. Each KCM will be responsible for 2 of 4 territories in the East Region (Mid Atlantic, Ohio Valley, New York City, and Northeast). Responsible territories to be determined based on candidate location and qualifications.

The Key Customer Manager (KCM) has three primary strategic imperatives for Biogen, (1) Shaping the MS Treatment Dialogue, (2) Improving the customer experience with Biogen, and (3) Increase the awareness of the Biogen MS portfolio.  

The KCM is responsible for the development of the Key Medical Expert (KME) and Key Account engagement plans, in collaboration with the respective Regional Sales Director, to ensure long term success of the Biogen MS portfolio at the Division and Account Level.

The KCM is responsible for facilitating a ONE BIOGEN strategic engagement approach for the key accounts in their territory. They will identify opportunities and evolving trends that create collaborations where patient access to care increases and quality of care improves.

The KCM is responsible for maintaining a network of top KMEs, Prescribers and Administrators in order to understand and collaborate on account needs, and to identify opportunity for expanded partnerships.

The KCM is expected to interact routinely and collaboratively with the local sales leaders and cross-functional partners (inclusive of marketing, managed care and patient services) to improve engagement in the accounts and increase Biogen trust and value with our Key Customers.

Qualifications

• Education:  BS/BA Required, MBA Preferred
• Minimum 7 years of pharmaceutical/biotech experience
• Ideally 2+ years of experience in the MS Disease State or other related chronic disease
• Account Management Experience preferred, experience navigating complex accounts critical for success
• Previous management and/or cross functional experience strongly preferred
• Technical knowledge of health care reimbursement from a patient and provider perspective
• Establishes effective relationships through mutual respect and trust in dealing with others
• Must be comfortable with ambiguity and not having set processes and structures in place
• Ability to identify issues quickly and develop recommendations to resolve in a timely, compliant manner.
• Strong presentation skills. Ability to convey his/her ideas clearly and succinctly to either groups or individuals
• Advanced understanding of Biogen’s culture. Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization
• Strong regional and national Managed Care knowledge
• Strong organizational and communication skills- ability to navigate communication between BIIB and the HCP office
• Understanding of patient privacy laws including HIPAA and similar state laws
• Advanced understanding of compliance with OIG & regulatory requirements.
• Demonstrated ability to navigate in ambiguous and complex environments
• Strong problem-solving skills
• Product training on Biogen portfolio
•  Driving is an essential duty of this job; candidates must have a valid driver’s license to be considered.
• The Key Account Manager must demonstrate a long-term track record of adherence to Corporate Compliance Policies.

Our mission to find therapies for neurological and rare diseases is a unique focus within our industry and this shared purpose is what connects us as a team. We work together to overcome obstacles and to follow science. We are resilient as we strive to make an impact on our patients’ lives and on changing the course of medicine. Together, we pioneer. Together, we thrive.

The base compensation range for this role is $144,400 to $209,400. Base salary is determined by a combination of factors including, but not limited to, job-related years of relevant experience, internal equity, and location of the job. Additionally, this role is eligible for participation in Biogen’s LTI grants and other incentive programs. Biogen offers a full range of benefits that include medical, dental, life, long and short-term disability insurances, vacation, end-of-year shutdown, and 401K participation and matching contributions.

All your information will be kept confidential according to EEO guidelines.

Why Biogen?

Our mission to find therapies for neurological and rare diseases is a unique focus within our industry and this shared purpose is what connects us as a team. We work together to overcome obstacles and to follow the science. We are resilient as we strive to make an impact on our patients’ lives and on changing the course of medicine. Together, we pioneer. Together, we thrive.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.