• Multiple positions available 
• Can be based in Canberra or Adelaide 
• 75 hours per fortnight 

Be part of Beyond Bank a bank that is for and with you.

We are one of Australia's largest, 100% member owned mutual banks with a credit union heritage. With over 300,000 members and over 50 branches across five states & territories, we are working hard to be the best relationship bank for our members and communities in Australia. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive, and supportive environment where you can continue progressing, no matter what stage of your career.

Our values of Member Obsessed, Empowering Communities, Right things, right way, Shared Ambition, and Championing Sustainability are integral to all that we do and are the standards to which we hold ourselves.

We currently have an exciting opportunity to join our growing Mobile Banking team. The Mobile Banking team delivers exceptional customer service. As a Mobile Banking Assistant, you will work closely with the Mobile Bankers in the region to support the team and is responsible for supporting the service fulfilment of internal and external lead generation initiatives which aim to increase membership and product penetration.

In the role you will

• Provide assistance to Mobile Bankers in the area of mobile services to ensure that the customer service experience is positive.
• Liaise with external parties on areas such as, title transfers, contracts and approval letters for mortgages.
• Liaise with the Lending Operations department in relation to member loan documents and CRC Operations for account assistance.
• Proactively engage with customers to develop long lasting valued relationships built on trust, respect, loyalty and placing customers at the centre of our business.
• Follow-up with member enquiries that are received in a timely fashion to ensure members are not inconvenienced. When required, open new memberships that are referred from Mobile Bankers.

About you

You are a good match if you have retail lending experience and a strong focus on customer service, possess excellent organisational skills with the ability to prioritize workload, work under pressure, and meet deadlines, and demonstrate strong attention to detail.

• Retail lending experience and an inherent member focus.
• Good organisational skills, ability to prioritise workload, work under pressure and meet deadlines.
• Strong attention to detail. 

See yourself in our team

You will join the Mobile Banking Team and be crucial in ensuring we deliver personalised and convenient banking services directly to our members wherever they are. As part of this team, you will support to build strong relationships, helping customers achieve their financial goals. Join us to be the friendly, knowledgeable face of our bank, ensuring our clients receive exceptional service with a personal touch.

Why work for Beyond Bank?
We welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles.

Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us at [email protected]

And there’s even more benefits:

• Additional 3 paid work-life balance days
• Paid community volunteer days to support many community charities across Australia
• Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more
• A flexible, and diverse working environment
• Career development opportunities, training and coaching

By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you.

What does our recruitment process look like?
The process can include a phone screen, video screen, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.

To find out more about Beyond Bank visit beyondbank.com.au or for more information contact [email protected]

Applications close at Midnight on the 4th of May 2026.

As a certified B Corp we are using our business as a force for good.

By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.