36444 Customer Experience Services Sr. Consultant TS / SCI & Full Scope Poly - Fairfax, VA 22030

Mid-Level

Travel not required

Must-Haves

Top Secret Clearance with full scope polygraph.

Located within a commutable distance from Fairfax VA - no hybrid work schedule avaialble

Must also have at least 5 years of professional experience in the related field

Experience working with Avaya CM implementation and service-related work

Strong technical knowledge and experience with Avaya’s product portfolio

Must be a United States citizen holding Top Secret Clearance with full scope polygraph. This is an onsite role at the customer location so candidate must be located in or within a commutable distance to Fairfax, VA area.    

Overall responsibility of developing testing strategy and plans with our client, cross-service teams and third-party partners. Requires a deep understanding and extensive experience with Avaya architecture, design, implementation and testing in support of architecture designs to be consumed for global deployments. It's a constantly evolving field, and the job requires someone who can stay on top of the latest trends and technologies.

•   Experience working with Avaya CM implementation and service-related work

•   Experience working in the support field and direct customer interactions

•   Strong technical knowledge and experience with Avaya’s product portfolio

•   Technical working knowledge and experience with Communication Manager, Session and System Manager

•   Technical working knowledge and experience with Session Initiation Protocol

•   Knowledge and experience with Avaya’s Contact Center portfolio

All your information will be kept confidential according to EEO guidelines.