Desktop Support Specialist
- IL-64, Chicago, IL, USA
This is a direct-client opening for an IT Specialist located in Chicago, IL. This is a full-time position. Candidates must be local and authorized to work in the USA (US Citizen, Green Card, etc.)
ESSENTIAL DUTIES AND RESPONSIBILITIES
Building and configuring PCs and laptops as well as loading software, and conducting audits for unlicensed software.\
Running and terminating infrastructure cabling between workstations and communication closets
Responding to client calls to troubleshoot reported problems and taking necessary steps to resolve the issue
Strong skills in supporting desk side for Windows XP, Windows 7 and Windows 8.1 installation, troubleshooting and reporting.
Experienced to support Mac OSX laptops
Assist users with Operating System issues, desktop software and printer issues
Troubleshoot and support firewall and routing issues
Purchase peripherals and components when necessary
Understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls
Email and Spam troubleshooting
Bachelor’s Degree required with a minimum of one to two (1 - 2) years of experience in a similar supporting role or corporate environment.
A flexible, can-do attitude with customer orientation and strong dependability.
Reliable, punctual, well-organized, self-motivator who works well alone and with others.
Strong written and verbal communication skills.
Please complete the below skills-matrix and send back with your most updated resume.
Total Experience as a Desktop Support/IT Specialist:
Total Experience building/configuring PC's & Laptops:
Total Experience with Windows XP, Windows 7, Windows 8.1, etc:
Total Experience with Mac OSX Laptops:
Total Experience troubleshooting printer issues:
Total Experience troubleshooting/supporting firewalls:
Total Experience troubleshooting routing issues:
Do you have experience with networking (TCP/IP, LAN/WAN, DHCP, DNS, etc.)?
Total Experience with Active Directory:
Total Experience with GoToMeeting:
Total Experience with Office 365:
Total Experience with ticketing systems:
Total Experience with Anti-Virus:
What is the link to your Linkedin Profile if you have one:
Current City, State:
Current Salary/Hourly Rate:
What is the best phone number to reach you at?
Work Authorization (US Citizen, Green Card, etc.):
All your information will be kept confidential according to EEO guidelines.