At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

We are looking for an experienced engineer to join our IT Services team to provide second line support for our Darwin office, and to other office locations when required.

In this role, you will act as a point of escalation for our Service Desk and work alongside our third line teams to resolve issues. You will also install and configure, hardware and software, working alongside other IT Services teams to ensure all services are delivered within set targets and to agreed standards.

To provide onsite support to our global employees, this role involves working a shift pattern between the hours of 08:00-17:30, including weekends.

• Strong interpersonal and customer service skills.
• Excellent analytical and troubleshooting skills.
• Good attention to detail.
• Strong written and verbal communication skills.
• Ability to work independently with limited supervision.
• Commercial experience working within a service management function.
• Technical ability supporting and maintaining hardware and peripheral devices.
• Experience of using an ITSM Tool for tracking, change, incident and problem jobs.
• Experience deploying, imaging and supporting Windows 11, Windows 10, macOS, Linux, and mobile devices, such as iOS and Android.
• Experience supporting technologies from a diverse product stack including Active Directory, Microsoft Exchange, Office 365, Teams, Citrix, Cisco and VMWare Workstation.

• Resolving second line incidents. 
• Assigning incidents and acquiring knowledge from third-line teams. 
• Resolving incidents and queries for senior management. 
• Investigating and escalating major incident to management.
• Completing system maintenance, alongside escalations and call outs. 
• Managing and updating hardware assets database. 
• Creating and maintaining Knowledgebase Articles (KBAs) and Technical Process Documentation. 

By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice - https://www.bet365careers.com/privacy-policy

At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.