Best10 is a leading body transformation programme. We partner with our clients to create customised nutrition plans, guiding them through daily coaching and support and empowering them to reach their goals. The bespoke plans we create for our clients come from a place of wanting to help, of honesty, and support. We want to be there every step of the way to partner with them and to create new paths, routines, joys, and lives. That’s why the first question we ask daily is: How can we help?

Why We are Hiring: 

Since launching Best10 in 2019, we have seen unprecedented growth in a short space of time. It’s clearer than ever - the nutrition industry is booming, and we want to be at the forefront. We must curate a strong team of people to join us in this next exciting phase. You will work with some of the best minds in fitness and nutrition, and because we are a startup there will be opportunities everywhere and moments to reinvent - all while seeing your work create impactful and rewarding results for people everywhere. 

About the Role:

In this role, you will report directly to the company's Chief Operations Officer (COO).

We are looking for an individual who possesses exceptional organisational skills, a keen attention to detail, and the ability to manage their workload and time effectively. If you are self-motivated and detail-oriented, we invite you to apply for the role.

Areas of responsibility may include but are not limited to

• Updating customer cancellations to enable daily reporting to all stakeholders.
• Processing customer refunds.
• Generating reports on failed customer payments.
• Flagging customer complaints from customer surveys on a daily basis.
• Meticulously preparing comparative measurement data and crafting before-and-after images utilising Canva. These visual aids are crucial for our nutrition coaches to facilitate smooth and engaging interactions with our customers.
• Generating member benefit reports.
• Generating a monthly report for leadership meetings.
• Generating a monthly cancellations report.

We need someone who is organised, can juggle multiple tasks, and can effectively manage their time and workload. Communication skills are also high on our agenda, as you will be in contact with our clients and your fellow team members throughout your working day. A vibrant energy, someone who enjoys a fast-paced environment, who can think on their feet and thrive in a startup setting - that’s what we need.  

Additional Requirements: 

• Proven experience in a fast-moving environment, managing multiple projects at once
• Proficiency with Zoho CRM system, Google Sheets (Gsuite) and Slack
• Excellent time management skills and ability to multitask and prioritise work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Experience in Canva will be advantageous

Skills required:

• Advanced skills in Excel will be advantageous.
• Presentation building skills in PowerPoint will be advantageous.
• Advanced problem-solving skills are required for this role.

What we offer: 

• Market-related salary
• Flexible work environment - we have an office but encourage you to take the time and work from home if you need to.

Our Selection Process

Our first chat would be a role-fit conversation with Pierre, our Chief Operations Officer, to get to know you better. This would will be via Zoom, Skype, FaceTime or whatever tool you have access to.

The interview process (no more than 3 rounds) is designed to give you as much information and exposure to people in our team. We might also ask you to participate in a challenge or case study which you will present back to us. 

We will also inform you of our hiring decision as quickly as possible.