We are a Benitec Biopharma company developing a novel, proprietary therapeutic technology platform that combines gene silencing and gene therapy with a goal of providing sustained, long-lasting silencing of disease-causing genes from a single administration.

We believe our technology has the potential to be a "one shot" cure for a wide range of diseases that are currently addressed by strict ongoing treatment regimens or that have no effective treatment or only palliative care options.

We are using our technology, called DNA-directed RNA interference, or ddRNAi, to develop our pipeline of product candidates for the treatment of several chronic and life-threatening human diseases, such as hepatitis B, age-related macular degeneration, or AMD and oculopharyngeal muscular dystrophy, or OPMD. These diseases have large patient populations, with the exception of OPMD which is a rare disease.

The Business (Administrative Assistant) is responsible for administrative activities related to assigned clients. Work closely with Sales Team Leader and other support personnel. Main responsibilities include claims, deductions, and promotion forms management; assists with performing administrative activities, and facilitates problem resolution by maintaining communication and serving as a liaison to the Sales Team, customer service personnel, and other support staff.

Job Responsibilities:

Claims Deduction Management.
Administrative Support.
Support and resolve administrative activities by maintaining communication flow and serving as a liaison for the Sales Team.
Interface with Customers and Clients to ensure outstanding customer service Promotions Forms Management.Maintain efficient forms management process through consistent application and training.Skills: Strong skills with Microsoft Office Suites (spreadsheets, word processing, presentation development).
Principals only. Recruiters, please don't contact this job poster.

Customer Service Representative
Using a computerized system, this position responds to customer inquiries in a call center environment. May perform one or more of the following:

•Responds to telephone inquiries and complaints using standard scripts and procedures.
•Gathers information, researches/resolves inquiries and logs customer calls.
•Communicates appropriate options for resolution in a timely manner.
•Informs customers about services available and assesses customer needs.
•Provides functional guidance, training, support and assistance to lower level staff.
•Schedules work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems.
•Prepares standard reports to track workload, response time and quality of input.
•Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
•All other duties as assigned.

High school diploma or GED
Strong verbal and written communication skills
Flexible to work all shifts as required (evenings, weekends, and holidays)
Able to attend each class of the 6-week training period.
Provide a distraction free, ergonomically satisfactory work environment.
Meet all equipment, connectivity, and home office environment requirements and maintain throughout employment
Pass a pre-employment background check and drug screen
Pass subsequent background checks on an annual basis
1+ years of customer service experience
Prior call center experience preferred

All your information will be kept confidential according to EEO guidelines.