Multi Property Reservations Agent - MOXY Hotels

  • Hettenheuvelweg 51, Amsterdam Zuid-Oost, NH, nl
  • Full-time

Company Description

MOXY Hotels is Marriott’s newest brand, which opened the first hotel in Milan, Italy, September 2014. MOXY HOTELS are designed to capture the rapidly emerging next-generation traveler. The brand combines contemporary, stylish design, approachable service, latest technology and, most importantly, an affordable price. It’s the new way of travelling!

Job Description

We search for energetic, motivated, creative people to join our ambitious and spirited central team. Together with Marriott International we offer you the opportunity to work with the leading hospitality company in the world with great opportunities for training and career development. For our Moxy hotels we are looking for a RESERVATIONS Agent

Managing Individual Reservations

  • Processing incoming individual reservations via Email or Phone
  • Sells the hotel according the stipulated strategy
  • Implement process improvements and best practices.
  • Performs other duties, as assigned, to meet business needs.
  • Support the Group Desk team when needed.

Customer care

  • Maintains close relationship with major cooperate bookers.
  • Main contact person for reservation and arrival related requests.
  • Coordinate on problem solving and guest issues related to reservations or invoices.
  • Prepares and follows up on invoices for direct billing requests.
  • Ensures a flawless booking experience.

Sales & Revenue Management Support

  • Responsible for Property Management System maintenance on rates and selling strategies
  • Communicates wholesale pricing and allotments.
  • Other Sales and Revenue support tasks as needed, e.g. daily reporting.

Qualifications

  1. High school diploma or equivalent with working experience in the hospitality industry.
  2. Fluent command in English, with German or Italian/French is highly preferred.
  3. Excellent communication and customer care skills.
  4. Understand commercial priorities and strategies
  5. Team player and entrepreneurial
  6. Affection with Moxy DIY Concept and next generation travelers
  7. Experience with (Marriott) Reservation systems and Opera (PMS) is a plus.

Additional Information

Belvar is a hotel management and development Company. Belvar operates hotels in franchise agreement with Marriott International. Our team consists of experienced hoteliers, which support our real estate partner (VASTINT) within the entire process of founding and operating a brand new hotel chain called MOXY Hotels. Our goal is to achieve long-term success to every single project.

Marriott International, Inc. is a leading global lodging company with more than 6,500 properties across 127 countries and territories, reporting revenues of more than $22 billion in fiscal year 2017. Founded by J. Willard and Alice Marriott and guided by family leadership for 90 years, the company is headquartered outside of Washington, D.C. in Bethesda, Maryland.