Captain - MOXY Glasgow Merchant City

  • 210 High Street, Glasgow, gb
  • Full-time

Company Description

MOXY Hotels is Marriott’s newest brand, which opened the first hotel in Milan, Italy, September 2014. MOXY HOTELS are designed to capture the rapidly emerging next-generation traveler. The brand combines contemporary, stylish design, approachable service, latest technology and, most importantly, an affordable price. It’s the new way of travelling!

Job Description

MOXY Glasgow Merchant City is now searching for an energetic and ambitious General Manager, called the Captain. This is a pre-opening position for MOXY Glasgow Merchant City, opening in July 2018 with 181 guest rooms.

As Captain you have an eye for details and you know what is expected of you to give the guest a MOXY EXPERIENCE. You are proactive, kind and helpful and you are a visible leader for the team. 

As a MOXY Captain you have a deep connection to the target guest and the brand’s core values – thoughtful, fun and spirited. You understand and resonate with what MOXY is all about, and focus your energy on bringing the MOXY experience to life for every guest and every Crew Member. 

The Captain is responsible for setting up an environment where guests can serve themselves – because they believe self-service is the best service – in a thoughtful, intuitive manner. The responsibility includes everything from check-in and greeting, to the atmosphere in the lobby, the beverages served at the bar, the service delivery from crew members, the efficiency of check-out, and every step and interaction in between. The Captain is responsible for the heartbeat of the hotel.

You build relationships in the community and bring exciting events to the hotel. You construct a property atmosphere so that guests feel like they are seamlessly moving through the hotel, rather than just checking in and out. The Captain drives revenue for the business and is constantly focusing on making the operation profitable. You use your passion for the brand, your personality, and your ability to draw a crowd of loyal followers to create unique guest experiences in a vibrant environment. 

The Captain is up and on the feet for most of the day, mingling and creating a buzzing atmosphere in the hotel, while maintaining a smooth operation behind the scenes to ensure the business is in order. Oh, and guess what? All of the Captain’s drive and know-how, ultimately produces a hotel that is as profitable as it is fun – because that is what MOXY is all about. 



Recruit and train the crew, as well as having the right tools needed to give the MOXY Experience.

Make sure that the guest experience reaches the MOXY experience and is accurate to the MOXY Service Manual.

Ensure social media is updated daily and follows MOXY's creative standards

Ensure a profitable hotel operation according to defined goals and ambitions. 

Make sure that the hotel follows local law and regulation in every procedure.

Be active and involved in the daily work of the crew. 

Close cooperation with the sales and revenue team, to make sure business is coming in at the right price. 

Be updated on the hotels forecast and be proactive in order to plan future operational actions. 


Minimum 2 years of hotel managerial experience

Strong communication skills

Marketing experience

Social media knowledge and experience

Experience with hotel openings

Event organisation

Experience working abroad is a plus

Additional Information


MOXY Operations Officer - UK at BELVAR


Belvar is a hotel management and development Company. Belvar operates Courtyard by Marriott and Moxy hotels in franchise agreement with Marriott International. Our team consists of experienced hoteliers, which support our real estate partner (VASTINT) within the entire process of founding and operating a brand new hotel chain called MOXY Hotels. Our goal is to achieve long-term success to every single project.

Marriott International, Inc. is a global leading lodging company with more than 4,200 properties in 79 countries and territories. Marriott International reported revenues of nearly $14 billion in fiscal year 2014. Founded by J. Willard and Alice Marriott and guided by Marriott family leadership for nearly 90 years, the company is headquartered in Bethesda, Maryland, USA.

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